Phonpimol Phanphol
Canberra,Australia
Summary
Recent graduate with foundational knowledge in Global Studies and hands-on experience gained through academic and internships in international affairs, community engagement, and cultural awareness. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
4
4
years of professional experience
Work History
Customer Service Attendant
Canberra Labour Club Group
10.2021 - Current
- Provided exceptional customer service. Responsibilities following the shift provided including, gaming, bar, clearance, reception, and cashbox services
- Customer Service: Delivered exceptional service across gaming, bar, reception, and cashbox position, ensuring customer satisfaction.
- Multitasking: Managed diverse responsibilities during shifts, maintaining high performance across various service areas
- Training & Development: Trained and mentored new staff, fostering their growth and maintaining operational consistency.
- Professionalism: Promoted a respectful and efficient work environment, positively impacting team culture and service quality
- Attention to Detail & Organisation: Managed data entry for membership registrations and verified suspended customers at reception, ensuring accuracy and efficiency in a well-organised work environment.
- Accomplishment: Employee of the month
Local Engagement Staff Intern
Australia Embassy in Bangkok
05.2024 - 08.2024
- Event Planning: Assisted in planning and executing programs aimed at increasing community awareness.
- Community Outreach: Supported the Community Engagement team in delivering impactful outreach initiatives.
- Administration: Provided administrative support to ensure smooth execution of engagement activities
- Research & Analysis: Conducted research and contributed to analytical reports on political, economic, and scientific affairs relating to Asia-Pacific and Australia
- Writing & Editing: Drafted and edited briefing notes, cables, and reports for the diplomatic section of the embassy.
- Event Coordination: Assisted in planning and organising embassy events, meetings, and official visits.
- Accomplishment: Draft Diplomatic Cable on the Topic of 'Thailand: Thai Banks in firing line for facilitating Myanmar arms procurement'
Team Leader Marketing and Communication Intern
Roots & Routes (Non-Profit Organisation in America)
01.2024 - 04.2024
- Research: Conducted in-depth research on the needs of indigenous communities in Ecuador to inform program development
- Digital Marketing: Managed social media platforms to drive engagement and boost contributions for the non-profit.
- Graphic Design: Created compelling visual content to support outreach and fundraising campaigns.
- Leadership: Led weekly and daily team meetings to strengthen community engagement and keep projects on track
- Collaboration & Communication: Promoted effective collaboration and clear communication among diverse team members.
- Accomplishment: Organised an online event for the documentary film opening
Education
Bachelor of Arts - Global Studies
University of Canberra
03-2025
Skills
- Computer Software (Microsoft 365, Google Suite)
- Graphic Design (Canva)
- Administrative
- Thai and English Languages Skill
- Verbal, interpersonal, and written communication
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Critical thinking
- Relationship building
Timeline
Local Engagement Staff Intern
Australia Embassy in Bangkok
05.2024 - 08.2024
Team Leader Marketing and Communication Intern
Roots & Routes (Non-Profit Organisation in America)
01.2024 - 04.2024
Customer Service Attendant
Canberra Labour Club Group
10.2021 - Current
Bachelor of Arts - Global Studies
University of Canberra