Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
ADDITIONAL INFORMATION
Generic

Phornsiri Thepthong

Norman Park

Summary

A highly experienced and compassionate Registered Nurse with over a decade of clinical and leadership expertise in aged care. Demonstrated excellence in care management, infection prevention, clinical governance, and quality improvement within residential aged care settings. Currently leading care operations in a large 182-bed facility, with proven strengths in staff development, regulatory compliance, behavioural management, and resident advocacy. Passionate about fostering a culture of safety, empathy, and person-centred care. Seeking to bring deep clinical insight and leadership to an organisation dedicated to excellence in aged care services.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Care Manager

MiCare
05.2025 - Current
  • Oversee day-to-day clinical operations and strategic care planning for a 182-bed aged care facility, ensuring compliance with the Aged Care Quality Standards.
  • Act as the appointed Infection Prevention and Control (IPC) Lead, responsible for developing and implementing outbreak management plans, training programs, and audit schedules.
  • Lead the facility’s clinical governance framework, chairing monthly meetings, and driving continuous quality improvement initiatives.
  • Manage the Serious Incident Response Scheme (SIRS) including investigation, documentation, reporting, and corrective actions.
  • Submit mandatory Quality Indicator Program (QI) reports and liaise with external auditors during accreditation.
  • Design and deliver mandatory clinical education and training modules to nursing and care staff.
  • Provide clinical mentoring and performance support to Registered Nurses (RNs), Enrolled Nurses (ENs), and Assistants in Nursing (AINs).
  • Collaborate with dementia support and behavioural intervention specialists to enhance resident wellbeing.

Clinical Care Coordinator

MiCare
04.2019 - 05.2025
  • Coordinated all aspects of resident clinical care including comprehensive assessments, personalised care plans, and palliative care approaches.
  • Led regular multidisciplinary case conferences and collaborated closely with GPs, allied health professionals, and families.
  • Supported infection control efforts through staff education, hygiene audits, and outbreak response management.
  • Conducted risk assessments, fall prevention strategies, wound care management, and incident reporting.
  • Assisted in quarterly submission of Quality Indicator data and internal compliance documentation.
  • Acted as the clinical point of contact for new admissions, family queries, and care escalations.

Registered Nurse / Acting Clinical Nurse Coordinator

Prins Willem Alexander Dutch Village
02.2015 - 01.2019
  • Delivered comprehensive nursing care, including medication administration, complex wound care assessments, and behavioural support.
  • Temporarily assumed Clinical Nurse Coordinator duties including shift coordination, clinical supervision, and liaison with external providers.
  • Contributed to facility care planning and supported documentation preparation for audits and accreditation.
  • Provided hands-on support to care teams during peak periods and clinical emergencies.

Registered Nurse – Casual Pool

Brisbane Private Hospital
01.2017 - 01.2017
  • Provided dynamic clinical support across medical, surgical, and recovery wards.
  • Monitored patient progress, responded to acute care needs, and documented nursing interventions accurately.
  • Supported allied health and hospital discharge planning as part of a multidisciplinary care model.

Assistant in Nursing

Precare Vela
01.2012 - 01.2015
  • Supported residents with daily living activities including mobility, hygiene, toileting, and meals.
  • Observed and reported health changes to nurses, ensuring timely interventions and compassionate care delivery.

Education

Bachelor of Nursing -

Queensland University of Technology
QUT Kelvin Grove
12.2015

Skills

  • Clinical Leadership & Team Development
  • Infection Prevention & Control (Certified IPC Lead)
  • Aged Care Accreditation & Quality Indicators
  • Care Planning, Palliative Care & Complex Needs
  • Dementia Care & Behaviour Support Strategies
  • Clinical Governance & Risk Management
  • Staff Education, Supervision & Performance Management
  • Incident Reporting, SIRS & Compliance Frameworks
  • Stakeholder Communication & Family Liaison

Certification

Certificate – Infection Prevention and Control Lead

Languages

English
Native or Bilingual

Timeline

Care Manager

MiCare
05.2025 - Current

Clinical Care Coordinator

MiCare
04.2019 - 05.2025

Registered Nurse – Casual Pool

Brisbane Private Hospital
01.2017 - 01.2017

Registered Nurse / Acting Clinical Nurse Coordinator

Prins Willem Alexander Dutch Village
02.2015 - 01.2019

Assistant in Nursing

Precare Vela
01.2012 - 01.2015

Bachelor of Nursing -

Queensland University of Technology

ADDITIONAL INFORMATION

  • Work Rights: Australian Citizen with full work rights.
  • COVID-19 Vaccination: Fully vaccinated including booster.
  • Yellow Card / NDIS Clearance available.

Similar Profiles

CREATE PROFILE
Phornsiri Thepthong