Pinaz Palasara
Springwood,QLD
Summary
Administrative support officer with broad experience in reception coverage, scheduling, and document control. Processes rostering and timesheets and resolves payroll enquiries with consistent accuracy. Supports efficient client service through organized operations and professional communication.
Overview
9
9
years of professional experience
Work History
Admin Support Officer
Priestley's Gourmet Delights ( Contract Role)
Acacia Ridge, QLD
08.2026 - Current
- Welcomed clients and managed front-desk communications.
- Completed general administration tasks, including filing, communications, and document typing.
- Maintained operational documentation and records to ensure compliance and accessibility.
- Managed staff rosters, processed timesheets, and monitored shift coordination.
- Handled email, phone, and social media inquiries.
- Supported sales team with quotations and office coordination.
- Organized meetings, managed calendars, and assisted with travel arrangements.
- Updated internal systems to enhance accuracy of reporting and documentation.
- Assisted with incident management and escalated issues to management.
- Provided support with payroll enquiries and escalated issues as needed.
- Supported HR activities, including licensing and onboarding.
- Updated and organized client records for easy access and retrieval.
- Prepared contract documentation.
- Coordinated gourmet food production records and daily administrative tasks for streamlined operations.
- Monitored quality checks across Priestley's Gourmet Delights batch processing.
- Maintained supplier and ingredient documentation for gourmet manufacturing.
- Coordinated daily office operations for Priestley's Gourmet Delights contract site.
- Managed records, filing, and document control for production and compliance teams.
- Processed purchase orders, invoices, and supplier correspondence accurately.
- Updated spreadsheets, databases, and internal systems with operational data.
Admin and Scheduling Officer
Blue Care ( Full Time)
Brisbane
08.2025 - 06.2026
- Answered phone calls warmly and professionally, enhancing customer experience.
- Welcomed clients with enthusiasm and helped create comfortable, valued first impression.
- Responded quickly and professionally to emails, messages, and in-person questions.
- Maintained accurate, well-organized patient records.
- Processed financial transactions with accuracy and efficiency.
- Supported shared inbox management for external and internal enquiries.
- Liaised with field staff and assisted with timesheet processing.
- Handled procurement logging and distribution of uniforms and PPE equipment.
- Answered customer enquiries by telephone or email in courteous, timely manner and passed messages on promptly.
- Supported accounts payable by coding invoices to correct cost centre and processing invoices through approval.
- Managed customer requests and inquiries via email and telephone.
- Coordinated schedules and appointments, ensuring seamless daily operations and effective communication.
- Supported and coordinated teams across each neighborhood.
- Acted as the first point of contact for internal and external customers via phone, email, and in person.
- Managed requests, concerns, and inquiries with professionalism.
- Resolved incorrect billing queries and issued Jotforms for credit processing.
- Provided rostering and scheduling support for neighborhood operations.
- Created correspondence and documentation as requested.
- Organized appointments, diaries, travel, and meeting or workshop preparation.
- Monitored, ordered, and distributed office supplies and arranged maintenance or repair for office equipment.
- Maintained accurate information in financial, human resource, and Blue Care systems, supporting organizational compliance.
- Worked full-time to meet organizational needs.
- Supported Blue Care clients with care coordination and service arrangements.
- Maintained accurate client records, case notes, and confidential documentation.
- Reviewed care plans and updated support details with team members.
- Managed incident reports and followed Blue Care compliance procedures.
- Communicated with families, staff, and providers regarding client needs.
- Scheduled appointments, visits, and roster changes for service delivery.
- Assisted intake processes and prepared files for Blue Care services.
- Monitored policy requirements and applied aged care standards in daily work.
- Maintained positive working relationship with fellow staff and management.
- Supported service planning for Blue Care aged care programs.
- Communicated with staff, clients, and families on Blue Care service matters.
Operations Support Officer
Inghams Pty LTD ( Full Time)
Lyton & Murarrie, QLD
11.2022 - 06.2025
- Manage daily operations and resources of the Inghams distribution
- Liaise with stakeholders and assist Inghams quality team Oversee registration, induction and training processes
- Manage facilities, contractors, minor works and deliveries
- Respond to enquiries via the Inghams email accountant Upload and manage quality documents in the electronic system Ensure all current forms, workflows, processes and procedures for work are fully documented and updated on at least a 6 monthly and as needed basis
- Drafting and typing of emails, letters and any other documents as required
- Ensure all relevant documentation is registered in the quality Records
- Management System in the correct location, and where requested complete the registration of items from Officers
- Maintain Training Records and coordinate with department heads on training needs of staff
- Provide general administrative and reception support
- Coordinate training and ticketing for new hires in the industry Manage training, responding to customers on food complaints and maintaining spreadsheets
- Facilitate onboarding processes for new employees
- Raise and manage purchase orders Payroll process and timesheet approval Support workplace safety as First Aid Officer/Floor Warden
- Maintain and update records and databases accurately Data entry for invoices & purchase orders Manage, progress and submit projects and change controls through to closure in accordance with departmental and business goals
- Handling administrative tasks and accurate data entry Assisting with the weekly payroll of casual employees
- Monitoring and resolving scanning errors or issues, while supporting quality checks to ensure scanned information is accurate and complete
- Tracking of files in administration system
- Liaising with clinical coders to support accurate / complete data capture
- Secure file organization and destruction of scanned files according to policies and procedures
- Full time
- Monitored order updates through Inghams scheduling and dispatch records.
- Coordinated daily production support for Inghams operations and site teams.
- Recorded safety issues and escalated concerns through Inghams reporting channels.
- Provided administrative support to the operations team, including filing and data entry.
Receptionist Administrator
Qualitas Medical Practice (Part Time)
kuraby, QLD
11.2024 - 01.2025
- Responding quickly and professionally to email, message, and in-person questions.
- Keeping patient information accurate and well organized.
- Processing financial transactions with accuracy and efficiency.
- Keeping reception area clean, tidy, and presentable.
- Coordinating schedules, appointments, and internal communication to support smooth daily operations.
- Answering wide range of enquiries related to referrals and medical appointments.
- Managing inbound patient calls professionally and efficiently.
- Providing administrative support to medical staff and senior schedulers.
- Assisting with telehealth appointment coordination.
- Maintaining and updating patient records accurately.
- Managing phone and email communication in friendly, efficient manner.
- Handling varied administrative tasks to support team.
- Using Microsoft Office and patient management systems.
- Working part time.
- Updated patient records and maintained confidential practice files.
- Answered phone calls and directed enquiries to correct departments.
- Scheduled appointments and coordinated calendars for clinicians and staff.
MEDICAL ADMIN OFFICER
Brisbane Gynecology & Fertility (Part Time)
Bowen Hills, QLD
08.2022 - 02.2023
- Manage enrolments and updated family records
- Processed bookings and handled family communications
- Responded to email and phone inquiries professionally
- Greeted visitors and coordinated front-desk operations
- Maintain accurate childcare fee accounts in compliance with relevant legislation.
- Handle inquiries via phone, email, and in person from parents and prospective families.
- Manage child enrolments and ensure documentation is current and accurate.
- Ensure rooms and office areas are appropriately stocked, including unpacking and storing stock safely.
- Prepare and distribute communication materials such as newsletters, schedules, and event updates.
- Perform general office duties, including filing, data entry, and maintaining office supplies.
- Provide accurate and timely information to the Finance Manager for financial reports.
- Providing general administrative support, including filing, data entry and document management
- Assisting with the management of st
- Welcomed clients and managed front-desk communication
- Warmly greeting patients on admission and ensuring a smooth check-in process
- Schedule and manage patient appointments, procedures, and follow-ups
- Maintain and update patient records, ensuring compliance with privacy regulations.
- Invoicing, receipting, and handling patient payments
- Providing outstanding customer service, including managing patient enquiries via phone and email
- Understanding and processing patient billing, private health fund claims
- Supporting the Office Manager and administrative team with general reception and office duties
- Maintaining a clean, organised, and professional front-of-house environment
- Handle referrals, liaise with laboratories, imaging centres, and other specialists
- Assist in the preparation and submission of billing and insurance claims.
- Send correspondence to patients, clinics, and associated professionals.
- Ensure examination rooms are prepared and stocked before patient appointments.
- Working with nurses, embryologists and other admin staff within the larger organisation
- Scheduled consultations, procedures, and follow-up visits
- Processed patient billing and payment records
- Coordinated referral paperwork and incoming correspondence
- Liaised with doctors, nurses, and external providers
ADMINISTRATION COORDINATOR, SCHEDULER
Natural Pest Control (Full time)
Bracken Ridge, QLD
08.2020 - 10.2022
- Coordinated daily schedules for pest control technicians
- Maintenance coordination and liaising with clients.
- First point of contact for customer enquiries, answering calls in a timely manner, managing email inboxes, maintaining a clean and replenished office environment.
- Handled customer inquiries, bookings, and appointment changes
- Managed safety induction and incident investigation documentation
- Maintained job management system and client records
- Processed invoicing, daily banking, filing, and admin tasks
- Ensure clients are receiving the highest level of service
- Provide scheduling and logistic support to facilitate internal and external assurance activities and other requirements.
- Manage shared mailboxes and support workflow coordination across the team Assist team members with escalated enquiries as required.
- Provided support to management and liaised with field tasksEnsure clients are supported with the highest level of service
- Full time
- Managed customer calls and appointment changes for pest control clients.
- Processed service invoices and billing records for Natural Pest Control.
Admin support officer
Underwood Learning center child care (Full time)
, QLD
07.2018 - 07.2020
- Manage enrolments and updated family records
- Managed child enrolments, ensuring documentation remained current and accurate to support compliance and family needs.
- Processed bookings and handled family communications
- Handle inquiries via phone, email, and in person from parents and prospective families.
- Responded to email and phone inquiries professionally
- Maintain accurate childcare fee accounts in compliance with relevant legislation.
- Prepare and distribute communication materials such as newsletters, schedules, and event updates.
- Perform general office duties, including filing, data entry, and maintaining office supplies.
- Assisting with the management of student records and enrolment information
- Answering inquiries from parents and guardians in a friendly and professional manner
- Supported the preschool Director with various administrative duties.
- Assisted Centre Director with administrative tasks, enhancing overall operational efficiency.
- Managed shared mailboxes and supported workflow coordination across the team.
- Provided support to management and liaised with field tasks
- Provided timely and accurate information to Finance Manager for financial reporting, facilitating informed decision-making.
- Ensure clients are supported with the highest level of service
Clinical administration officer
Cannon Hill medical practice ( Full time)
, QLD
12.2017 - 08.2019
- Reception and general administration duties
- Delivered exceptional customer service by professionally greeting patients and assisting them in accessing GP services.
- Managed emails, faxes, appointment bookings, and rescheduling to streamline administrative processes.
- Processing medical bookings, Results management
- Administering health questionnaires
- Proficient in using Best Practice software for patient management, scheduling, and updating records.
- Handled Medicare claims, private billing, and EFTPOS transaction.
- Scanned, faxed, and uploaded patient documents into the system securely.
- Clarified fees, rebates, and follow-up appointment details for patients to enhance their understanding.
- Accurate finalisation and distribution of medical correspondence.
- Assisted doctors and nurses with daily administrative tasks, contributing to efficient clinic operations.
- Merge duplicate patient registrations across all systems
- Scanned and imported documents into the electronic medical record system to maintain accurate patient files.
- Processed and issued invoices for services rendered to ensure timely payment.
- Maintained smooth front desk operations, ensuring a welcoming and efficient environment for patients.
- Handled phone enquiries, patient updates, and appointment changes professionally.
- Processed patient records, referrals, and confidential correspondence with accuracy.
- Resolved patient concerns and communicated clearly with medical staff.
Education
Australian institute of management
Brisbane, QLD01-2022
Diploma - Laboratory Technology
TAFE Brisbane
Brisbane, QLD01-2017
Certificate III - Pathology Collection
TAFE Brisbane
Brisbane, QLD01-2015
Skills
- Well-developed computer, literacy and numeracy skills,
- A proactive mindset and strong attention to detail, Resilient ,
- Rostering coordination
- Payroll processing
- Appointment scheduling
- Database administration
- Incident reporting
- Document control
- Invoice processing
- Attention to detail
- Professional communication
- Problem solving
- Time management
- Emergency response
- Task prioritization
- Adaptability and flexibility
- Written communication
- Organizational skills
References
T.sekona@bluecare.org.au -E1 Neighbourhood lead Blue care
0409532718
Harry Gottumuka - Inghams Manager
0422854551
Noal Hmurray - Admin manager Priestley's Gourmet Delights
0449161526
Timeline
Admin Support Officer
Priestley's Gourmet Delights ( Contract Role)
08.2026 - Current
Admin and Scheduling Officer
Blue Care ( Full Time)
08.2025 - 06.2026
Receptionist Administrator
Qualitas Medical Practice (Part Time)
11.2024 - 01.2025
Operations Support Officer
Inghams Pty LTD ( Full Time)
11.2022 - 06.2025
MEDICAL ADMIN OFFICER
Brisbane Gynecology & Fertility (Part Time)
08.2022 - 02.2023
ADMINISTRATION COORDINATOR, SCHEDULER
Natural Pest Control (Full time)
08.2020 - 10.2022
Admin support officer
Underwood Learning center child care (Full time)
07.2018 - 07.2020
Clinical administration officer
Cannon Hill medical practice ( Full time)
12.2017 - 08.2019
Australian institute of management
Diploma - Laboratory Technology
TAFE Brisbane
Certificate III - Pathology Collection
TAFE Brisbane