Piyesha Kodithuwakku Liyana Arachchige
Geelong,VIC
Summary
I am a creative and driven young individual with previous work experience. I intend on gaining a range of important skills that will benefit my future growth and development. As a good communicator, I am confident that I will excel in the advertised role. As I am diligent and hardworking, I will be able to adapt to the fast-paced work environment and contribute positively.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
KEELS
01.2023 - 10.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
Customer Service Representative
Navodya Higher Education Center
02.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Managed over 50 customer calls per day.
Education
Bachelor of Networking
Melbourne Institute of Technology
Melbourne, VIC05.2026
Diploma of Information Technology
ESOFT Metro Campus
Sri Lanka06.2023
Diploma of English
ESOFT Metro Campus
Sri Lanka 06.2023
Marketing Strategy
Mind Luster
Course Completed September2023
Skills
- Call Management
- Product Knowledge
- Scheduling
- Data Collection
- Confident public speaker
- Strong interpersonal skills
- Excellent oral and written communication skills
- Highly organized
References
A.A.G.Mallika – The owner ( Navodya Higher Education Center)
Phone : +94714764605
Timeline
Customer Service Cashier
KEELS
01.2023 - 10.2023
Customer Service Representative
Navodya Higher Education Center
02.2022 - 08.2023
Bachelor of Networking
Melbourne Institute of Technology
Diploma of Information Technology
ESOFT Metro Campus
Diploma of English
ESOFT Metro Campus
Marketing Strategy
Mind Luster
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