Piyush Makwana
SA
Summary
Reliable and Organized candidate with experience in multiple fields. Focused on quality completion of all task under tight deadlines. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Laboratory Technician
Bureau Veritas Australia
08.2009 - Current
- Data and statistical analysis
- Apply quality control and assurance methods on test results
- Registered and prepared samples for general analytical testing through data entry, weighing and physical homogenisation
- Making calibration standard
- Handled chemicals such as nitric acid, lead monoxide,hydrochloric acid, potassium nitrate, using strict safety protocols
- Supported laboratory staff with advanced troubleshooting, resolving complex problems and helping with special projects
- Trained new associates in laboratory procedures and standards
- Calibrate scale, dispensers and other instruments and record data in software
Insurance Advisor
Combined Insurance
07.2008 - 08.2009
- Sought out new clientele through face-to-face contact, telephone conversations and email correspondence.
- Obtained underwriting approval by completing application for coverage.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Calculated premiums and established payment methods.
Customer Service Officer
ICICI Finance Ltd.
01.2006 - 05.2008
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Handled customer complains and resolve any dispute in friendly manner.
- Understand the need of the customer and provide custom financial product.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
Education
Certificate IV - Youth Work
TAFE SA
04.2024
Certificate IV - Laboratory Technics
Labtech Training( LTT)
ADELAIDE2015
Bachelor of Commarce -
M.T. Dhamsania Collage
Skills
- High level of customer service
- High level of OH&S awareness
- Computer literate
- Manual dexterity
- Can travel long distance for work
- Lab equipment maintenance
- Trouble shooting
- Inventory management aptitude
- Regulatory compliance
- Decision Making
- Data Entry
Certification
- Safe Environments for Children and Young People
- Police Check
- Fork Lift
- C Class Licence
Work Reference
Work references are available upon request
Timeline
Laboratory Technician
Bureau Veritas Australia
08.2009 - Current
Insurance Advisor
Combined Insurance
07.2008 - 08.2009
Customer Service Officer
ICICI Finance Ltd.
01.2006 - 05.2008
Certificate IV - Youth Work
TAFE SA
Certificate IV - Laboratory Technics
Labtech Training( LTT)
Bachelor of Commarce -
M.T. Dhamsania Collage
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