Plaifon Ruplok
HAMPTON PARK,Victoria
Overview
5
5
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Bright Lilycare
02.2024 - Current
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance
- Delivered exceptional personal care services, including bathing, dressing, grooming, feeding assistance, hoist transfer/mobility
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Disability Support Worker
Ability Plus
01.2024 - Current
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Developed strategies to help individuals cope with their disability.
Disability Support Worker
KM Disability Services
05.2022 - 01.2024
Administration Coordinator
KM Disability Services
07.2022 - 01.2023
- Managing a high volume of calls, emails, and messages
- Implementing office policies and planning improvements to current operations
- Employee Rostering
- Working directly with executives and clients
- Supervising other support staff
- Scheduling and managing; and tracking and ordering supplies for clients and business
- Assist recruitment team with staff inductions and relevant documents (police check, NDIS screening check, qualifications etc.)
Call Centre
Market Solutions, Government Research Group
06.2021 - 07.2022
- Contribute to providing high-quality services/research to local government projects on issues of public importance to expand knowledge and improve public policy
- Strong Organisational skills to keep a record of all customer interactions
- Making customers feel comfortable and de-escalating tense situations.
Customer Service Supervisor
Coles Supermarket
09.2019 - 07.2022
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Monitored self-checkout systems and provide assistance or intervention where required
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
Salesperson/Stylist
Lovisa, Chadstone Shopping Centre — Retail Sales Associates
10.2019 - 11.2020
- Adhered to quality and service standards to support operational goals
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Actively engaged customers to provide general assistance and information on store merchandise., Recognize potential issues and take action
Education
Bachelor of Commerce/Bachelor of International Studies - Human Resources Management And Finance
Deakin University, Burwood Melbourne
12-2024
Certificate IV in Disability CHC43115 -
ITHEA, Melbourne
Victorian Certificate of Education -
Girton Grammar School, Bendigo
Skills
- Strong Communication Skills
- Time Management
- Organisational Skills
- Team Player
- Willingness to Learn
- Independent Living Support
- Relationship Building
- Commitment and Dedication
- Progress Documentation
- Computer Skills
Certification
- Working with Children Check
- Police Check
- NDIS clearance check
- Assist Clients with Medication issued by Training Unlimited
- HLTAID011, HLTAID010, HLTAID009 issued by Allens Training Pty Ltd
- Quality, Safety and You' NDIS worker Orientation Module
- COVID – 19 vaccinations
- COVID -19 Infection control training
Timeline
Disability Support Worker
Bright Lilycare
02.2024 - Current
Disability Support Worker
Ability Plus
01.2024 - Current
Administration Coordinator
KM Disability Services
07.2022 - 01.2023
Disability Support Worker
KM Disability Services
05.2022 - 01.2024
Call Centre
Market Solutions, Government Research Group
06.2021 - 07.2022
Salesperson/Stylist
Lovisa, Chadstone Shopping Centre — Retail Sales Associates
10.2019 - 11.2020
Customer Service Supervisor
Coles Supermarket
09.2019 - 07.2022
Bachelor of Commerce/Bachelor of International Studies - Human Resources Management And Finance
Deakin University, Burwood Melbourne
Certificate IV in Disability CHC43115 -
ITHEA, Melbourne
Victorian Certificate of Education -
Girton Grammar School, Bendigo
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