POONAM BHARDWAJ
CANNINGTON
Summary
Experienced professional with a strong desire to excel in a competitive environment, leveraging acquired knowledge and seeking exposure to upcoming technologies. Known for resourcefulness, innovation, and adaptability. Excellent communication skills and practical problem-solving approach. Intuitive understanding of human behavior and a steady personality. Comfortable working one-on-one with individuals of all ages and varying levels of ability and competency. Exceptional analytical skills to interpret and summarize data into meaningful information. Impeccable time management skills for efficient and effective completion of tasks.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Welfare Case Worker
Healsoul
- Maintained high level of client confidentiality, following strict guidelines, and recommendations
- Monitored case progress for timely completion and compliance with applicable regulations
- Assessed needs of each client and recommended appropriate services and resources
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans
- Developed and maintained strong relationships with community resources for successful referrals
- Collaborated with other professionals to plan and coordinate care for clients
- Cleaned and straightened work areas to maximize productivity and safety.
Customer Service Representative
BP
10.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Developed customer service policies and procedures to meet and exceed industry service standards
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Disability Case Worker
Kukacares
09.2022 - 12.2022
- Maintained high level of client confidentiality, following strict guidelines, and recommendations
- Conducted home visits to assess living environment and provided appropriate referrals
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records
- Monitored case progress for timely completion and compliance with applicable regulations
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counselling sessions
- Assisted clients in preparing applications for social security benefits, housing and assistance programs
- Assisted clients in developing and setting realistic goals to promote positive change
Support Worker
St Jude’s Health Care Services, Regis aged care, Carerplus agency
11.2020 - 04.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Assistance to clients under defined care plans based on their specific needs, with a view to improving their quality of life
- Helping elderly people with regular activities such as dressing, washing, eating, taking medication, maintaining a safe and clean environment for the client
- Providing companionship and support during daily activities
- Helped clients manage and reach individual goals, supporting independent progression and social skills
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule
- Kept clients engaged in social networks and communities for personal health and growth
- Promoted community integration by providing extensive physical, emotional and social support
- Documented client progress and activities in accordance with agency policies and procedures
Youth Worker
Anglicare
09.2021 - 12.2021
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences
- Managed and led activities promoting growth in mental, emotional, and educational areas
- Assisted in identifying and reducing barriers to youth engagement and development
- Supervised youth in residential and community-based programs to minimize risks and offer support
- Developed and delivered educational workshops to support youth in understanding and navigating real-world experiences
- Encouraged youth clients to develop own activities and leadership skills through group discussions
- Contributed to development of individualized plans to support youth goal achievement
Lab Technician
Nalanda Diagnostic laboratory
02.2016 - 03.2019
- Expertise in collecting the samples for further process of experiment and evaluating outcomes in biological and life sciences
- Proficient in conducting all the major laboratory tests and procedures with due care and giving attention to the minute details
- Examined parasites, bacteria and additional microorganisms
- Generated report for diverse tests
- Capable to maintain record of each patient by their tests
- Developed customer service policies and procedures to meet and exceed industry service standards
Education
Diploma of Community Services - Community Services
Stott's College
Perth, WA01.2023
High School Diploma -
DSC
Online12.2022
Master of Forensic Science - Professional practice and research
Murdoch University
Murdoch, WA12.2020
Master of Science - Molecular Biology And Biochemistry
Guru Nanak Dev University
Punjab, India05.2015
Bachelor of Science - Biotechnology
Guru Nanak Dev University
Punjab, India05.2013
Skills
- Liaison with stakeholders
- Analyzing and accessing client's needs
- Report writing
- Coordinating and managing Clients
- Community Integration
- Case Management
- Crisis Intervention
- Daily living support
Certification
- First Aid
- Support Coordination
- Australian Driver’s License
- WWCC
Timeline
Disability Case Worker
Kukacares
09.2022 - 12.2022
Customer Service Representative
BP
10.2021 - Current
Youth Worker
Anglicare
09.2021 - 12.2021
Support Worker
St Jude’s Health Care Services, Regis aged care, Carerplus agency
11.2020 - 04.2022
Lab Technician
Nalanda Diagnostic laboratory
02.2016 - 03.2019
Master of Forensic Science - Professional practice and research
Murdoch University
Welfare Case Worker
Healsoul
Diploma of Community Services - Community Services
Stott's College
High School Diploma -
DSC
Master of Science - Molecular Biology And Biochemistry
Guru Nanak Dev University
Bachelor of Science - Biotechnology
Guru Nanak Dev University
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