Poppy Richards
Fremantle
Summary
Detail-oriented administration professional with 9 years of experience in legal and public health sectors. Skilled in legal administration, stakeholder liaison, document preparation, and operational coordination. Knowledgeable in public health programs, including Health Protection and NHS Health Checks. Capable of managing competing priorities in fast-paced environments while maintaining confidentiality and utilising Microsoft Office and digital systems effectively.
Overview
8
8
years of professional experience
Work History
Business Support Officer
Dorset Council Public Health
Dorset
10.2020 - 01.2026
- Coordinated communication between departments to ensure public health initiatives ran smoothly.
- Conducted research on public health trends and compiled findings for team meetings.
- Analysed data to identify trends in community health needs and services.
- Provided administrative support to the business team by scheduling meetings, organising documents, and preparing presentations.
- Provided administrative support to department staff including copying, faxing, scanning and mailing documents.
- Answered incoming calls, provided information to callers and directed them to the appropriate personnel.
- Updated tracking spreadsheets with the most current information to ensure data accuracy.
- Assisted with data entry for public health surveys and research studies.
- Created spreadsheets summarising programmatic outcomes and financial expenditures.
- Checked master calendar and scheduled appointments in accordance with office availability.
- Performed basic clerical duties such as taking minutes, typing, filing, photocopying.
- Organised and maintained filing systems for medical records and other confidential documents.
- Prepared documents such as letters, memos, reports, and presentations using Microsoft Office applications.
- Processed payments from clients for services rendered in a timely manner.
- Coordinated meetings between public health professionals and medical professionals regarding NHS Health Checks.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted in developing new processes or procedures for effective management of the business operations team.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Conveyancing Secretary
Humphries Kirk Solicitors
Dorchester, Dorset
08.2018 - 09.2020
- Managed client correspondence and documentation for property transactions.
- Prepared legal documents for contracts, transfers, and mortgage agreements.
- Coordinated appointments and meetings between clients and solicitors.
- Conducted title searches to ensure accurate property ownership records.
- Maintained organised files and records in compliance with legal standards.
- Communicated regularly with clients to provide updates and gather information.
- Provided administrative support to the conveyancer throughout the property transaction process.
- Scheduled appointments between clients and solicitors, conveyancers for completion of property purchases, sales.
- Assisted in preparing bills for payment at end of each case.
- Completed all relevant Stamp Duty Land Tax forms accurately prior to submission, ensuring compliance and timely processing.
- Assisted in checking title deeds and other legal documents for accuracy and completeness.
- Verified accuracy of mortgage redemption figures before forwarding to lenders, facilitating smooth transaction processes.
- Prepared completion statements to ensure all funds were accounted for accurately before finalising sale and purchase.
- Generated invoices for services provided by the firm during a conveyancing transaction.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Handled confidential information with discretion and integrity.
Office Supervisor
Humphries Kirk Solicitors
Dorchester, Dorset
09.2017 - 08.2018
- Led reception team to enhance daily operations and elevate customer service.
- Streamlined front desk operations through process improvements to boost efficiency.
- Trained new reception staff on procedures and best practices for service excellence.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Handled diverse needs for clients in-person, by phone or through email.
- Coordinated appointment calendar and balanced schedules to maximize staff productivity.
- Monitored inventory of office supplies to ensure adequate stock levels at all times.
- Maintained organized filing systems for customer records and office documents.
- Implemented new filing systems to improve document retrieval efficiency.
- Inputted data into computer systems in order to maintain accurate records of documents filed in the office.
- Operated multi-line phone system to manage high volume of incoming calls effectively.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Displayed professional standards at reception desk to impress visitors.
- Received parcels, routed mail and opened packages for staff.
- Obtained and processed payments from clients for products and services.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
Education
Apprenticeship Level 2 & 3 - Business And Administration
Smart Training & Recruitment
Humphries Kirk 10-2019
Certificate 2 & 3 - Travel & Tourism Level 2 & 3
Weymouth College
Weymouth College06-2017
GCSE
The Thomas Hardye School
Dorchester, Dorset09-2015
Skills
- Legal administrative and conveyancing support
- Document preparation and records management
- Diary management and meeting coordination
- Public health project coordination
- Data handling, reporting and administrative support
- Microsoft Office Suite proficiency (Excel, Word, Outlook, Teams)
- Knowledge of NHS/public health processes and compliance
- Supporting colleagues with digital systems and technology
- Organisation, prioritisation and multitasking abilities
- Stakeholder engagement and interdepartmental collaboration
- Strong written and verbal communication skills
- Confidential information handling and professionalism
Timeline
Business Support Officer
Dorset Council Public Health
10.2020 - 01.2026
Conveyancing Secretary
Humphries Kirk Solicitors
08.2018 - 09.2020
Office Supervisor
Humphries Kirk Solicitors
09.2017 - 08.2018
Apprenticeship Level 2 & 3 - Business And Administration
Smart Training & Recruitment
Certificate 2 & 3 - Travel & Tourism Level 2 & 3
Weymouth College
GCSE
The Thomas Hardye School