POPPY SMITH
Northbridge,NSW
Summary
I am currently in my third year of a Bachelor of Commerce and Bachelor of Pyschology (Honours) at Macquarie University. I am seeking an internship which could complement my university degree, and provide professional experience and skills to assist my future career. I have vast experience as a sales retail assistant, and more recently a receptionist role, which have provided transferrable skills of communication, anticipating consumer needs, record keeping and building strong relationships.
Overview
8
8
years of professional experience
Work History
Sales Assistant
Simon Johnson
03.2023 - Current
- Customer Service
- Organised and replenished stock
- Processed transactions including opening and closing tills and handling of money.
- Handled customer inquiries regarding stock and product location within the store.
- Contributed to thorough record keeping of stock information within the store.
- Updated product displays within the store.
Customer Service Associate
Willoughby Leisure Centre
03.2023 - Current
- Reception and customer service role at the local council gym
- Acquired skills in online database use and record keeping.
- Check members into the gym, make bookings for members and take class attendance.
- Complete transactions in person and over the phone for membership and casual sales.
- Use of emailing and the telephone to contact clients and consolidate bookings.
- Responsibility as the key touchpoint of customers for inquiries, complaints and suggestions.
- Responsible for building a positive relationship with gym members and working with other staff members as a team.
- Leading and overseeing casual pickleball sessions at the facility.
- Opening and closing the facility.
- CPR and First Aid training
Casual worker
Genetic Signatures
01.2022 - Current
- Capping solutions for Covid-19 PCR testing Labs
- Working in Laboratory located in Newtown
- Learning safety procedures, working in a professional working environment, meeting deadlines and targets for stock production.
Sales Assistant and in charge of hiring and rostering
My Wellness Northbridge
03.2022 - 02.2023
- Customer service, stock replenishing and organization, opening and closing the store, including responsibility of the tills and handling of money, cleaning of store, and maintaining hygiene of the store through cleaning tubs and scoops for customers
- Hiring new staff and running interviews
- Created the weekly roster for the store which assisted in strengthening my communication and organizational skills.
Salon Assistant
Sailors Bay Hairdressing
01.2017 - 01.2021
- Various chores in the salon, washing hair, running children's parties in the salon, sweeping floors, cleaning windows, watering plants, making clients tea and coffee, etc
- Developed customer service skills and communicated with hairdressers on how I could assist them.
Education
Bachelor of Commerce And A Bachelor of Psychology -
Macquarie University
Sydney, NSW06.2027
High School Diploma -
Monte Sant Angelo Mercy College
Sydney, NSW11.2021
Skills
- Customer service
- Driven and always aim to improve within a working environment
- Building customer relationships
- Dedicated team player and thrive in group environments
- Scheduling and record keeping
- Utilise Microsoft Programs within my University degree and willing to learn new software
Personal Information
- Date of Birth: 8th of September 2003
- Address: 9 Tenilba Rd, Northbridge
- Phone: 0452 580 809 (mobile) 9958 5439 (home)
- Email Address: poppy.smith9728@gmail.com
Awards and acknowledgments
- First place at Nationals for Aerobics Aero schools 2019
- North Sydney Physie Scholarship Student award 2019
- Academic excellence in Biology and overall commitment to Academic Studies in 2020
- Completion of the Higher School Certificate
- Outstanding Achievement award in the Higher School Certificate Awarded by Monte Sant Angelo Mercy College
- Award for school commitment to Creativity, Activity and Service
- Willoughby Leisure Centre Customer Service Staff Member of the Month (March 2024)
References
- Brie Peters, Sailors Bay Hair and Beauty, 9958 8798
- Brett Clark, Genetic Signatures, 0410 783 300
- Martin Talacko, My Wellness, 0413 873 880
- Linden Smith-Hyde, Willougby Leisure Centre 0411 425 035
- Vanessa Martin, Simon Johnson 0409 034 005
Volunteer Experience
- Attending James Milson Retirement village 2019
- Helping in school events such as Monte Sant Angelo open day and House Plays
- Volunteering to assist in running the annual Physie and dance junior Camp 2019
- Mathematics peer tutoring of a year 7 student at Monte Sant Angelo Mercy College in 2020
- Stocktaking of art for a Maraku Market place at Monte Sant Angelo Mercy College in 2021
Timeline
Sales Assistant
Simon Johnson
03.2023 - Current
Customer Service Associate
Willoughby Leisure Centre
03.2023 - Current
Sales Assistant and in charge of hiring and rostering
My Wellness Northbridge
03.2022 - 02.2023
Casual worker
Genetic Signatures
01.2022 - Current
Salon Assistant
Sailors Bay Hairdressing
01.2017 - 01.2021
Bachelor of Commerce And A Bachelor of Psychology -
Macquarie University
High School Diploma -
Monte Sant Angelo Mercy College
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