Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently
Hi, I’m
Pornphansa Kokrathok
Customer service
Lewisham,NSW
Summary
Overview
9
years of professional experience
Work History
Adriana Cocina
Barista/All-rounder
01.2023 - Current
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Quince Cafe
Barista All Rounder
03.2017 - 10.2018
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Siam Paragon
Customer Service Liaison
08.2015 - 02.2016
Job overview
- Collaborated with team members to develop innovative solutions for challenging client concerns.
- Enhanced customer satisfaction by addressing and resolving service issues promptly.
- Managed a caseload of diverse clients, ensuring timely follow-up on inquiries, complaints, or escalations as needed.
- Organized regular team meetings to discuss ongoing projects, share insights, and collaborate on strategies for continuous improvement in client
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Bangkok Flight Services
Ground Service Agent
01.2015 - 07.2015
Job overview
- Enhanced customer satisfaction with timely and accurate baggage handling and delivery.
- Provided exceptional customer service, addressing passenger inquiries promptly and professionally.
- Collaborated with team members to ensure smooth airport operations during peak travel times.
- Participated in training programs to consistently improve skills and knowledge about aviation industry best practices.
- Implemented effective problem-solving strategies when faced with unexpected challenges or delays in ground service operations.
Education
Rajamangala University of Technology ThanyaburiBangkok Thailand
Mass Communication from Multimedia
03.2012
University Overview
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
Languages
Thai
Native or Bilingual
English
Full Professional
Timeline
Barista/All-rounder
Adriana Cocina
01.2023 - Current
Barista All Rounder
Quince Cafe
03.2017 - 10.2018
Customer Service Liaison
Siam Paragon
08.2015 - 02.2016
Ground Service Agent
Bangkok Flight Services
01.2015 - 07.2015
Rajamangala University of Technology Thanyaburi
Mass Communication from Multimedia