Summary
Work History
Education
Skills
References
Timeline
Generic

Prabhjot Kaur

Melonba,NSW

Summary

Dynamic leader and adept communicator with proven expertise in customer service and team development honed at Grange Fruit Market and Independent Living Options. Excelled in enhancing team productivity and customer satisfaction through strategic planning and effective problem-solving. Skilled in customer inquiries and adaptive team play, achieving significant improvements in operational efficiency.

Work History

Customer Service Team Member

Virtual solution
  • Greeted customers and provided prompt, courteous service.
  • Responded to customer inquiries via phone, email and in-person.
  • Assisted customers with product selection and ordering processes.
  • Maintained accurate records of customer interactions, transactions and feedbacks.
  • Adhered strictly to company policies and procedures when dealing with customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Team Leader

Independent Living Options
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Ensured compliance with all safety regulations in the workplace.
  • Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Implemented strategic plans to enhance team performance and productivity.

Education

Master of Science - Public Health

Torrens University Australia

Skills

  • Customer inquiries
  • Payment Processing
  • Language proficiency
  • Customer Service
  • Cash Handling
  • Call Management
  • Adaptive team player
  • Team Development

References

Kuldeep Singh                                                 Karambant Kaur

Owner                                                               Manager

Grange Fruit Market                                        Independent Living Options

Mob: 0470462834                                           Mob: 0426864013

Email: ks034338@gmail.com                         kaurkarambant65@gmail.com

Timeline

Customer Service Team Member

Virtual solution

Team Leader

Independent Living Options

Master of Science - Public Health

Torrens University Australia

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Prabhjot Kaur