Prajwal Upreti
Katherine,NT
Summary
Adept at enhancing client well-being, my tenure at CASPA Services saw me elevate emotional support through empathetic engagement and crisis intervention. As a Team Leader at Somerville Community, I boosted team productivity by setting clear expectations and fostering strong customer relationships. Skilled in Professional Boundaries and Emotional Regulation, I advocate effectively for clients, leveraging community resources to achieve tangible improvements in their lives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Therapeutic Support Staff Member
CASPA Services
08.2022 - Current
- Supported clients'' emotional well-being through empathetic listening and tailored coping strategies.
- Created a safe, non-judgmental environment for clients to openly discuss their emotions, challenges, and goals during therapy sessions.
- Improved clients'' daily living skills by providing guidance in areas such as personal hygiene, communication, and social interactions.
- Conducted crisis intervention as needed to ensure the safety and stability of clients in high-risk situations.
Team Leader
Somerville Community
01.2021 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Roster Management, Activity setup, Dealing with Public Guardian, Public trustee, and other health allied.
Disability Support Worker
JMJ Disability
02.2022 - 07.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Education
BBA - Accounting
Sikkim Manipal University
Nepal06.2015
Skills
- Professional boundaries
- Emotional Regulation
- Community Resources
- Client Advocacy
Certification
- Certificate iii in disability.
- NDIS Screening.
- First Aid and CPR.
-WWC.
-Driving License.
Certificate 3 in Disability.
Got certificate iii from Chandler RTO.
Timeline
Therapeutic Support Staff Member
CASPA Services
08.2022 - Current
Disability Support Worker
JMJ Disability
02.2022 - 07.2023
Team Leader
Somerville Community
01.2021 - Current
BBA - Accounting
Sikkim Manipal University