Delta Duangphawang
Kununurra ,WA
Summary
Organised and motivated employee eager to apply time management and organisational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Executive Support Officer
Ord Valley Aboriginal Health Service
KUNUNURRA, WA
04.2022 - Current
- Facilitated communication between departments regarding projects or initiatives.
- Monitored inventory levels of supplies used in day-to-day operations of the office.
- Coordinated logistics for events such as conferences, workshops.
- Maintained office systems, including data management and filing.
- Scheduled conference calls or video conferencing sessions between executives.
- Performed research on various topics related to company operations.
- Developed processes and procedures for efficient workflows within the department.
- Conducted research, documentation and reports for executive team, board members and stakeholders.
Customer Service
Coles
KUNUNURRA, WA
02.2024 - 11.2024
- Provided customer service assistance when required.
- Greeted customers and provided superior customer service.
- Provided customer service to ensure satisfaction.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
Cleaner
East Kimberley Cleaning
KUNUNURRA, WA
03.2022 - 03.2022
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
Guest Service Representative
Freshwater East Kimberley Apartments
KUNUNURRA, WA
11.2021 - 03.2022
- Responded promptly to inquiries regarding availability of rooms and rates.
- Maintained accurate records of all transactions within the hotel software system.
- Maintained cleanliness of lobby area throughout shift.
- Assisted guests with check-ins and check-outs in a timely manner.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Processed payments for room charges, taxes, and other incidentals as required.
- Coordinated transportation arrangements for guests as needed.
- Provided assistance to guests throughout their stay.
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
Multiskilled Carer
Juniper Aged Care
Kununurra , WA
04.2020 - 11.2021
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Improved patient outlook and daily living through compassionate care.
- Reported concerns to nurse supervisor to promote optimal care.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with meal planning to meet nutritional plans.
- Maintained clean and well-organized environment for client happiness and safety.
- Laundered clothing and bedding to prevent infection.
- Followed care plan and directions to administer medications.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
- Cared for wounds by changing bandages, dressings and binders to promote healing.
- Monitored health and well-being of clients, including significant health changes.
- Recorded client status progress and challenges in logbooks and reports.
Shift Runner/Customer Service Representative
Domino’s Pizza
Erskine Park, NSW
12.2016 - 03.2020
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
- Delegated tasks to employees and monitored activities and task completion.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Organized daily workflow and scheduled staff vacations for adequate coverage.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Assisted general manager with operations game plan and company initiatives implementation.
- Oversaw timely execution of promotions and marketing programs.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Implemented continuous improvement programs to increase productivity, improve quality and reduce costs.
- Created training manual for employees to use as reference guide.
- Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
- Documented production levels, materials used and special incidents to keep management informed of daily activities.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Education
High School Diploma -
St Clair High School
St Clair, NSW03.2020
Skills
- Critical thinking
- Analytical
- Customer service
- Active listening
- Team management
- Microsoft Office
- Leadership
- Work ethic
- Organization
- Decision-making
- Communication
- Curriculum planning and implementation
- Client documentation
- Client satisfaction
- Coordination skills
References
References available upon request.
Timeline
Customer Service
Coles
02.2024 - 11.2024
Executive Support Officer
Ord Valley Aboriginal Health Service
04.2022 - Current
Cleaner
East Kimberley Cleaning
03.2022 - 03.2022
Guest Service Representative
Freshwater East Kimberley Apartments
11.2021 - 03.2022
Multiskilled Carer
Juniper Aged Care
04.2020 - 11.2021
Shift Runner/Customer Service Representative
Domino’s Pizza
12.2016 - 03.2020
High School Diploma -
St Clair High School
Similar Profiles
Santar WardSantar Ward
Field Officer at Ord valley aboriginal health servicesField Officer at Ord valley aboriginal health services
Jocelyn O’ConnorJocelyn O’Connor
Continuous Quality Improvement and Funding Contracts Officer at Derby Aboriginal Health ServiceContinuous Quality Improvement and Funding Contracts Officer at Derby Aboriginal Health Service
Samantha CurleySamantha Curley
Tackling Indigenous Smoking Educator at Derby Aboriginal Health ServiceTackling Indigenous Smoking Educator at Derby Aboriginal Health Service