Prashadi Perera
Aintree,VIC
Summary
Accomplished Cafe Owner with a proven track record at Cafe Victoria, enhancing customer satisfaction and growing sales through effective staff management and customer engagement. Skilled in coffee shop operations and cost control, adept at fostering a welcoming atmosphere and implementing loyalty programs to boost repeat business. Demonstrates strong barista skills alongside superior customer experience management. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
17
17
years of professional experience
Work History
Cafe Manager
Cafe Victoria
01.2008 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Developed and implemented strategies to promote cafe products and increase sales.
- Implemented customer loyalty program, fostering community of regulars and boosting repeat business.
Venue Manager
Red Rock Airport Services
01.2011 - 01.2017
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
Education
Bachelor of Accounting - Accounting
Victoria University
Melbourne, VIC01.2013
Skills
- Barista skills
- Customer Engagement
- Coffee Shop Operations
- Customer experience management
- Employee Scheduling
- Staff Management
- Cost controls
- Health and Safety Regulations
- Food Safety Compliance
- Market Tracking
Timeline
Venue Manager
Red Rock Airport Services
01.2011 - 01.2017
Cafe Manager
Cafe Victoria
01.2008 - Current
Bachelor of Accounting - Accounting
Victoria University
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