Prashanna Bastola
Larrakeyah
Summary
Hospitality professional with over two years of experience, currently working as a Night Duty Manager at Adina Vibe Hotels. Skilled in managing night operations, ensuring smooth hotel services, and leading staff to provide great customer service. Focused on keeping things running smoothly and making sure guests have a positive experience.
Overview
2
2
years of professional experience
Work History
Night Manager
Adina Apartment / Vibe Hotels
01.2024 - Current
- Managed hotel operations during night shifts, making sure everything ran smoothly and helping guests with any questions or problems
- Led and supported the night team, giving guidance and training to provide excellent service
- Handled guest check-ins and check-outs, making sure everything was done accurately and that guests had a good experience
- Monitored hotel safety and security, responding to any issues and keeping the hotel safe for guests and staff
- Solved guest complaints and operational issues, ensuring guests were happy and everything worked well during the night
Night Auditor
Travelodge Resort Darwin
04.2023 - 01.2024
- Balanced daily financial records, ensuring all transactions were accurate
- Handled guest check-ins and check-outs during night shifts smoothly
- Prepared daily financial reports for management review
- Corrected billing errors, ensuring accurate guest bills
- Managed guest requests and issues, providing great customer service overnight
Education
Bachelors - Information Technology
CHARLES DARWIN UNIVERSITY
11-2024
Skills
- Customer Service Excellence
- Leadership and Team Management
- Problem-Solving and Conflict Resolution
- Financial Reporting and Accuracy
- Time Management and Multitasking
- Effective Communication
- Attention to Detail
- Operational Efficiency
Degree Related Projects
Charles Darwin University
Key learnings:
- Network Engineering and Applications: Designed secure, scalable campus network with Cisco Packet Tracer.
- Machine Learning and Advancements: Developed models predicting life expectancy using Random Forest and Linear Regression.
- Mobile Web Structures: Built responsive guitar shop website with e-commerce integration.
Timeline
Night Manager
Adina Apartment / Vibe Hotels
01.2024 - Current
Night Auditor
Travelodge Resort Darwin
04.2023 - 01.2024
Bachelors - Information Technology
CHARLES DARWIN UNIVERSITY
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