Summary
Overview
Work History
Education
Skills
Certifications Courses
References
Timeline
AccountManager
Pratik Neupane

Pratik Neupane

Oak park,Australia

Summary

Enthusiastic recent IT graduate from Kent Institute Australia, specializing in data analytics, cloud computing, and web development. Certified, including AWS Certified Data Analytics – Specialty, I bring a strong skill set for real-world challenges. With over five years as a bar supervisor at The Emerson, I've honed leadership, problem-solving, and team-building skills, exceeding customer expectations through seamless operations. My hospitality tenure cultivated excellent communication and customer service skills, fueling a passion for enhancing the overall customer experience. Eager to apply my technical prowess and hands-on leadership in entry-level positions, contributing to forward-thinking teams with creativity and commitment to excellence.

Overview

5
5
years of professional experience

Work History

Bar Supervisor

The Emerson Rooftop bar
Melbourne, Australia
09.2018 - Current
  • Developed and executed a comprehensive inventory control strategy, streamlining procurement processes and reducing stock obsolescence by 40%, resulting in a 12% improvement in overall profitability
  • Conducted regular performance evaluations and provided targeted feedback to staff, resulting in a 10% increase in overall productivity and a 40% decrease in customer complaints
  • Implemented and enforced a rigorous hygiene protocol, resulting in a 40% reduction in customer complaints and a 30% increase in customer satisfaction scores
  • Conducted comprehensive training programs for newly hired staff members, resulting in a 25% reduction in onboarding time and an increase in employee proficiency by 40%
  • Implemented inventory management system, reducing stock waste by 25%.

Food Packaging Supervisor

Papparich Central Kitchen
Port Melbourne, Victoria
04.2021 - 08.2023
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of 15 employees in daily operations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Collaborated with other departments to coordinate workflow processes between teams.

Education

Bachelor of Information Technology -

Kent Institute
Melbourne, VIC
07.2021

Diploma and Advanced Diploma of information technology -

Southern Cross Education Institute
Melbourne, VIC
03.2019

Skills

  • Time management
  • Operating Systems
  • System Administration
  • Help Desk Support
  • Technical Troubleshooting
  • Problem-Solving Abilities
  • Team Collaboration
  • Hardware and Software Configuration
  • Attention to Detail
  • Search Engine Optimization
  • End-User Support
  • Data Recovery
  • Application Support
  • Network Security
  • Information Security

Certifications Courses

  • AWS Certified Data Analytics Specialty (DAS-C01) Cert Prep: 1 Collection
  • Zendesk Customer Service Professional Certificate
  • IT Security Foundations: Network Security
  • IT Help Desk for Beginners
  • Wireless Networking: Advance Troubleshooting
  • Learning Cisco CLI Switch Configuration

References

Available on request

Timeline

Food Packaging Supervisor

Papparich Central Kitchen
04.2021 - 08.2023

Bar Supervisor

The Emerson Rooftop bar
09.2018 - Current

Bachelor of Information Technology -

Kent Institute

Diploma and Advanced Diploma of information technology -

Southern Cross Education Institute

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Pratik Neupane