PRAWPLOY POTHONG
Sydney,NSW
Summary
Experienced FOH Team Member with background in fast-paced, high-volume restaurants. Strength lies in customer service skills and ability to handle multiple tasks simultaneously. Demonstrated success in fostering strong team environment and improving overall dining experience for customers. Proven capability of taking initiative, problem-solving, and maintaining upbeat attitude under pressure.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Phamish Vietnamese Restaurant
Front of House Employee
248 Palmer St, Darlinghurst NSW 2010
06.2023 - Current
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Chat Thai - Circular Quay
FOH Staff Member
Gateway Shopping Centre, L05/1 Macquarie Pl, Sydney NSW 2000, NSW
11.2024 - 02.2026
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Handled customer queries and complaints, ensuring satisfactory resolution.
Etymon Projects - SOLUNA ,GENZO, SOL BREAD & WINE
FOH Staff Member
Shop 3/168 Walker St, North Sydney NSW 2060, NSW
07.2024 - 05.2025
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
BBA -
Torrens University Australia
Sydney, Surry Hills Campus08-2027
Skills
- Customer service
- Food station setup
- Allergy awareness
- Teamwork
- Order taking
- Menu planning
- Table service
- Customer relationship management
Certification
- RSA
Responsible Service of Alcohol (RSA)
References
References available upon request.
Timeline
Chat Thai - Circular Quay
FOH Staff Member
11.2024 - 02.2026
Etymon Projects - SOLUNA ,GENZO, SOL BREAD & WINE
FOH Staff Member
07.2024 - 05.2025
Phamish Vietnamese Restaurant
Front of House Employee
06.2023 - Current
BBA -
Torrens University Australia
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