Prerak Parikh

• Served as a Head of Delivery in the Product and Engineering department.
• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
• Led complex SaaS, software and cloud related strategic programs spanning across multiple workstreams and technical teams
• Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
• Expanded cross-functional organisational capacity by collaborating across departments on priorities, functions and common goals.
• Collaborated with stakeholders to verify delivery of desired quality requirements to distributors.
• Shielded technical teams from external interference for optimal productivity and success of Agile process.
• Maximized performance by monitoring daily activities and mentoring team members.
• Coached teams in Agile practices and provided necessary training to create a positive mindset to Agile methodologies.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Recruited and hired top performers to add talent and value to the business unit.
• Drove team success through shared vision and recognition of quality performance.

Key Achievements:

• Managed 7 squads consisting of 2 Scrum Masters, 6 Business Analysts, 2 Technical Architects, 3 DevOps Engineers and 20 Software Engineers
• Decreased AWS monthly bill by 23% by successfully leading AWS cost-optimisation program
• Successfully delivered 35+ strategic product features resulting 25% increase in sales over the last 2 years and 18% increase in ROI on an average per product feature.
• Improved team productivity by 40% with cross-functional teams
• Reduced support requests by 15% by fostering a culture of robust and comprehensive documentation
• Brought down operational costs by 20% with streamlined processes and communication channels

• Served as a senior management team member in the Professional Services department
• Managed multiple strategic projects with numerous sub-projects or workstreams.
• Designed and developed programs and projects for dissemination to personnel.
• Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
• Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
• Participated in vendor selection and management process for program initiatives.
• Devised creative solutions to critical customer and user needs.
• Leveraged project management processes and tools to define and execute projects.
• Coached team members on productivity strategies to accomplish challenging goals.
• Built teams to address project goals and objectives for multiple projects.
• Facilitated workshops and conducted one-on-one training to educate team members.
• Identified program obstacles and communicated possible impacts to team.
• Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
• Established milestones and objectives based on input from functional areas and stakeholders.

Key Achievements

• Managed 4 teams consisting of 4 Team Leads & Project Manager, 6 Implementation Consultants, 7 Integration Consultants & 2 Solution Engineers
• Successfully delivered 12+ strategic client programs leading to revenue of $8M
• Decreased operational costs by 22% by developing comprehensive PMO processes
• Increased 20% project profitability through effective implementation of ITIL inspired change management procedure
• Reduced operational costs by 17% by implementing streamlined onboarding process for new clients to ensure quick adaptation
• Raised profit by 15% by building processes and KPIs around resource utilisation & billable hours for team members

• Developed project management roadmap to define project objectives, timelines and milestones.
• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
• Developed and initiated projects, managed costs and monitored performance.
• Met project deadlines without sacrificing build quality or workplace safety.
• Developed project plans identifying key issues, approaches and performance metrics.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Recruited and oversaw personnel to achieve performance and quality targets.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Led projects and analyzed data to identify opportunities for improvement.
• Maintained open communication by presenting regular updates on project status to customers.
• Exceeded goals through effective task prioritization and great work ethic.
• Adhered to budget requirements with excellent planning and consistent expense monitoring.
• Drove operational improvements which resulted in savings and improved profit margins.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
• Worked with clients for project execution, serve as a liaison between clients, IT partners and program managers through project life cycle.
• Established criteria for each milestone within the project life cycle to measure progress.

Key Achievements:

• Received 'Metamorphosis' award in 2018 for excellent overall performance
• Managed a team of 7 Integration Consultants
• Improved technical efficiency by 30% by fostering a culture of building reusable and repeatable technical processes.
• Met an extremely tight project deadline for a highly prestigious client project through a solid plan and leading by example

• Participated in pre-sales discussions, develop pilot and proof of concept solutions to assist the sales team achieve targets.
• Led, trained and mentored new team members and assisted higher management with conducting performance reviews.
• Conducted needs assessments of customer requirements, developed scope of work and supporting documentation to include conceptual solution options, diagrams, workflows, business cases in order to support a compelling successful solution.
• Partnered with Team Lead & Project Manager to review resource allocations, team member capacities and to create detailed project work plans from estimated scope of work including project costing.
• Built solution architecture and effectively communicate project implementation strategy and vision with team members.
• Conducted effective team meetings in order to develop team strategies and define project goals.
• Provided technical guidance to clients and maintain a deep knowledge of the aspects and complexities involved in technical data projects.
• Conducted end user training sessions and provide user documentation to support process changes resulted from project implementation.
• Managed feature or change requests from clients, communicate potential time and cost impact on the project across various business stakeholders and work with Team Lead & Project Manager to update project plans accordingly.

Key Achievements:

• Successfully implemented 15+ complex systems integration and EDI projects involving diverse technologies across
  various different industry sectors
• Led implementation of standard and reusable integration framework to support integration to cloud based eCommerce and PIM (Product Information Management) systems.
• Successfully increased team performance by 20% for organisation by providing continuous guidance, conducting strategic meetings and promoting personal productivity.

• Collaborated with Program Manager, Team Lead & Project Manager, third party vendors and end users to understand and define project requirements and execute implementation through life cycle.
• Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
• Strictly followed project deadlines and budget guidelines to strive for on time delivery while maintaining excellence of solutions.
• Contributed towards effective knowledge sharing amongst project team to increase work productivity.
• Ensured standard protocol was followed by the production support team throughout various changes in enhancement and configuration.

Key Achievements:

• Successfully implemented 10+ systems integration and EDI projects involving diverse technologies across various different industry sectors
• Improved daily productivity by 12.5% by collaborating with other team members to establish a streamlined communication channel
• Decreased support escalations by 30% by partnering with production support teams to refine, improve and standardise existing support process followed in the organisation.
• Contributed significantly to product improvement by raising over 50+ software bugs