Priyanka Kaushal
Wollert
Summary
Detail-oriented individual with exceptional communication and high quality customer service skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Aviation Protection Officer
ISS Facility Services
Brisbane International Airport
10.2023 - 09.2024
- Providing consistent high quality customer service.
- Responsible for consistent and standard security practices ensuring passengers and their possessions are checked and cleared prior to their departure.
- Control access to security sensitive areas, undertaking physical searches, and identifying weapons, explosives and prohibited items.
- Efficiently co-ordinate the flow of passengers through security screening.
- Demonstrate effective communication and sound decision making skills.
- Managed challenging situations calmly and professionally, deescalating conflicts as necessary to maintain order within the airport setting.
Security Officer
Immediate Response Security
Brisbane, QLD
03.2023 - 10.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises by foot.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Responded quickly to emergency situations to assess and deflect issues.
Loss Prevention Officer
Southern Cross Protection
Brisbane, QLD
03.2021 - 03.2023
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Calmly and efficiently addressed different work situations without disturbing the customers.
- Upheld strict security and safety procedures to protect client from financial losses due to theft.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Prepared reports at the end of the day about theft, loss prevention and theft prevention.
- Worked along with staff and management to minimize theft, loss and find appropriate solution to fulfill their needs.
- Patrolling the store frequently.
Static Security Officer & LPO( Covert)
Sothern Cross Group
Melbourne
05.2019 - 12.2020
- Quickly learned new skills and applied them to daily tasks and improving efficiency.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Monitored and authorized entrance and departure of employees and visitors daily.
- Protected facility and property guests by regularly circulating premises.
- Reporting Incidents on a daily basis.
- Helped clients while opening and closing of business.
- Always kept aneye on the entry and exit of the suspicious person and took appropriate action.
- Focused on theft prevention.
Education
Masters of Professional Accounting - Accounting And Business Management
Southern Cross University
Melbourne, VIC2019
Certificate II in Security Operations - Security And Loss Prevention Services
Knight College
Melbourne2019
MBA - Masters of Business Administration
Punjab Technical University
Punjab 05.2007
Skills
- Ability to work in a team
- Responding to Security Breaches
- Professional and self-motivated
- Prevention Techniques
- Good Communication Skills
- Commitment to achieving set goals
- Current First Aid & CPR
- Valid Drivers Licence
- Current Security Licence ( Crowd Controller, Unarmed security officer & Monitoring)
- Certificate II in Security Operations
- Customer Service
- Hold RSA and WHITE CARD
Timeline
Aviation Protection Officer
ISS Facility Services
10.2023 - 09.2024
Security Officer
Immediate Response Security
03.2023 - 10.2023
Loss Prevention Officer
Southern Cross Protection
03.2021 - 03.2023
Static Security Officer & LPO( Covert)
Sothern Cross Group
05.2019 - 12.2020
Masters of Professional Accounting - Accounting And Business Management
Southern Cross University
Certificate II in Security Operations - Security And Loss Prevention Services
Knight College
MBA - Masters of Business Administration
Punjab Technical University