Probal Shome
Mortdale,NSW
Summary
Dedicated and customer-focused individual with a passion and knowledge in retail and warehouse management with a strong commitment to providing exceptional service. Eager to contribute the skills and enthusiasm to the team at a renowned brand.
Overview
8
8
years of professional experience
Work History
Warehouse Team Member
Caroline K Morgan
02.2024 - Current
- Checked packages and merchandise for damage and notified vendors.
- Improved warehouse efficiency by optimizing storage layouts and implementing inventory management systems.
- Operated various types of material handling equipment proficiently while adhering to safety guidelines at all times.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Assisted in reducing order processing times through effective use of warehouse equipment and technology.
- Assembled pallets and crates for secure transportation of materials.
- Maintained safe working environment with regular safety audits and adherence to company policies and regulations.
- Consistently lifted materials weighing as much as 20 kg.
- Completed over 30 customer orders each day in warehouse setting.
Inventory Manager
Pencer
08.2018 - 01.2023
- As inventory manager, conducted stock checks, updated product levels, and coordinated regularly with suppliers
- Provided exceptional customer service by assisting shoppers, addressing inquiries, and ensuring positive shopping experience
- Maintained neat and organized store environment, including restocking shelves, arranging displays, and managing inventory levels
- Operated cash registers accurately and efficiently, handling transactions, and processing payments
- Collaborated with team members to achieve daily sales targets and promote teamwork
- Participated in visual merchandising activities, ensuring that products are presented attractively to customers
- Resolved customer complaints and concerns promptly, maintaining high level of customer satisfaction
- Trained new team members on store operations, product knowledge, and customer service standards.
Delivery Manager
Radha Damodar project LTD
08.2016 - 04.2018
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.
- Coordinated efficient routes and schedules for 10 driver team.
Education
Graduate -
Calcutta University
Calcutta India01.2016
HSSLC (Higher Secondary examination) -
Meghalaya Board of School Education
Shillong01.2010
SSLC (10th Board exam) -
Meghalaya Board of School Education
Shillong01.2008
Skills
- Customer Service
- Team Management
- Cash Handling
- Point of Sale Systems
- Store Management
- Retail Management
- Inventory Management
- Communication Skills
- Ms Office / Computer skill
- Storage Area Maintenance
- Team Collaboration
- Logistics
- Resource Allocations
- Material Shelving
- Stock management
Personal Information
Visa Status: Have full working rights under subclass 482 work visa.
Languages
English
Full Professional
Hindi
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Warehouse Team Member
Caroline K Morgan
02.2024 - Current
Inventory Manager
Pencer
08.2018 - 01.2023
Delivery Manager
Radha Damodar project LTD
08.2016 - 04.2018
Graduate -
Calcutta University
HSSLC (Higher Secondary examination) -
Meghalaya Board of School Education
SSLC (10th Board exam) -
Meghalaya Board of School Education
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