PROMITY ISLAM
Summary
I am an ambitious student pursuing a Bachelor of Information Systems in Business Analytics. A highly effective communicator and time manager who is organised and diligent. Eager to put wisdom to use and contribute significantly in the real world with knowledge of managing software projects across the product development life cycle.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Avis Budget Group Australia
11.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered a constant flow of customer calls with minimal wait times
- Responded to customer requests for services and company information
- Offered advice and assistance to customers, paying attention to special needs or wants.
Room Service Attendant
Crown Sydney
01.2023 - Current
- A team player who must work face-to-face with the customers (check-in, check-out, special reservation, VIP and stay room) had to take care of the rooms and inspect the rooms with extra care and maintain a high-end reputation
- Final clean the rooms and check the list.
HouseKeeping Crew and Mini Bar Attendant
A By Adina Sydney
09.2000 - 12.2022
- Utilized POS system to receive and process food and beverage orders
- I have maintained the highest level of customer service and display professionalism at all times
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations
- Verified prepared food met standards for quality and quantity before serving to customers.
Crew Member
MacDonalds
02.2022 - 04.2022
- Provided excellent customer service by greeting customers and meeting quality expectations
- Ensured that customers receive their orders promptly Took orders, prepared meals, and collect payments
- Kept food preparation area, equipment, and utensils clean and sanitary
- Worked front counter, drive-thru, and other areas.
Education
Bachelor of Information System: lnfonnation - System And Business Analytics
Macquarie University
Sydney, NSW12.2023
Skills
- North Strathfield, NSW 2137
- SKILLS
- Communication Interpersonal skills Flexibility Customer Relations Time management Attention to detail
- Customer Relationship Management
- Conflict Resolution
Languages
Bengali
Native or Bilingual
English
Native or Bilingual
Hindi
Limited Working
Timeline
Room Service Attendant
Crown Sydney
01.2023 - Current
Customer Service Representative
Avis Budget Group Australia
11.2022 - Current
Crew Member
MacDonalds
02.2022 - 04.2022
HouseKeeping Crew and Mini Bar Attendant
A By Adina Sydney
09.2000 - 12.2022
Bachelor of Information System: lnfonnation - System And Business Analytics
Macquarie University
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