Puja Shris
Auburn,AU
Summary
A compassionate, dedicated, and hardworking individual with a strong passion for delivering exceptional care. Known for problem-solving skills, patience, and the ability to connect with and support individuals from diverse backgrounds. Experienced in customer service and housekeeping, with a proven ability to thrive in fast-paced environments while maintaining professionalism. Committed to contributing skills and knowledge to support aged care and disability services, with a focus on enhancing the well-being and dignity of clients while continuing personal and professional growth.
Overview
2
2
years of professional experience
Work History
Housekeeper
Meriton Suites World Tower
09.2023 - Current
- Cleaned and prepared an average of 8 guest rooms per shift, meeting 5-star cleanliness standards and receiving positive guest feedback.
- Collaborated with the front desk to achieve 95% on-time room turnover, enhancing overall guest experience.
- Performed deep cleaning tasks for common areas and high-touch surfaces, reducing guest complaints by 20%.
- Responded to an average of 5 guest service requests per shift, ensuring prompt and satisfactory resolution of issues.
- Reported and followed up on maintenance issues, reducing room downtime by 10%.
Customer Service
Deli Hub
03.2023 - 07.2023
- Assisted an average of 50 customers daily with inquiries, providing excellent service and product recommendations.
- Managed cash transactions, processing up to $1,500 in daily sales while maintaining accurate financial records.
- Replenished stock and managed inventory levels, ensuring over 200 products were available and neatly displayed.
- Handled 10+ customer complaints per week, resolving issues efficiently and improving overall customer satisfaction.
- Trained and mentored 3 new team members, improving team productivity and customer engagement.
Education
Bachelor of Community Service -
Stotts College
Museum, Sydney09.2026
High School Diploma -
Children Life College
Nepal07.2022
Skills
- Strong interpersonal and communication skills
- High attention to detail and problem-solving abilities
- Time management and ability to work under pressure
- Customer service and hospitality experience
- Excellent teamwork and collaboration skills
- Quick learner with a proactive approach to new challenges
- Ability to provide companionship and emotional support
- Skilled in maintaining cleanliness and hygiene in residential and care settings
- Empathy and patience when working with elderly or disabled individuals
- Multitasking and prioritization of tasks in a busy environment
- Conflict resolution and de-escalation skills
- Understanding of basic health and safety procedures
- Adaptability to changing environments and client needs
- Basic computer literacy and record-keeping
- Ability to follow instructions and work with minimal supervision
Accomplishments
I love expressing my creativity through sketching and dancing, always experimenting with new ideas and styles. I’m an avid volleyball player, which keeps me active and feeds my team spirit. I also have a soft spot for animals, especially cats, and can’t resist petting them whenever I see one!
Additional Information
- Certificate IV in Ageing Support
- Current National Police Check Certificate
- Current First Aid Certificate
Reference
Available on request
Timeline
Housekeeper
Meriton Suites World Tower
09.2023 - Current
Customer Service
Deli Hub
03.2023 - 07.2023
Bachelor of Community Service -
Stotts College
High School Diploma -
Children Life College
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