Puran Bhandari
Marangaroo, Perth,WA
Summary
Compassionate Support Worker known for high productivity and efficient task completion. Skilled in behavior modification, crisis intervention, and adaptive communication techniques. Excel in empathy, active listening, and patience, ensuring effective support and positive outcomes for individuals in care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Worker
Unidex Health care
Sydney, NSW
12.2022 - 08.2024
- Confident in care of Spinal Cord Injury client.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Improved resident and staff engagement through group activities.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Documented services and collected required data for evaluation.
- Administered medication to patients according to strict schedules.
- Transported clients to and from medical and mental health appointments with assigned vehicle.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Efficiency in bowel care (Enema insertion, Per Rectal stimulation, abdominal massage) and recording the status of bowel.
- Organised leisure activities for clients in the community.
- Proficiency in insertion of Uridome.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
Customer Service Representative
7 Eleven
Greenacre, NSW
11.2019 - 08.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
Assistant In Nursing
Catholic Healthcare St. Hedwig residential Age Care
Blacktown
02.2023 - 03.2024
- Provided clients with emotional support and companionship.
- Assisted with mobility needs and maintaining personal hygiene of students.
- Followed safe lifting and transferring techniques to transport residents.
- Supported bathing, dressing and personal care needs.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed care plan and directions to administer medications.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Education
Psychosocial Counselling Training (780hrs)
Psychdesk Foundation And The School of Psychology
Bhaktapur, Nepal03.2023
Certificate III in Individual Support(Age Care And Disability) - Ageing/Disability
National Career Institute
NSW11-2022
Skills
- Emotional and Social Support
- Mobility Assistance
- Caregiver Relations
- Vital Signs Collection
- Observation Documentation
- Bedsore Prevention
- Fluid Measurement
- Nutrition and Diet
- Infection Control
- Nursing Services
- Basic Life Support
- Willingness to Learn
- Wound Care
- Emergency Response
- Insertion of Uridome
- Enema management
- Spinal cord Injury care and management
- Food Services
- Oral Hygiene
Affiliations
Completed (120hrs) Placement at Catholic Healthcare Lewisham with various responsibilities with ageing and disability care.
Certification
- Certificate III individual support (Ageing/disability)
- First Aid and CPR Certificate
- NDIS
- Working with Children
- Mental Health and Psychological Support Certificate
- Primary Emergency Care Certificate
- Psychosocial Counseling Certificate
- Suicide Prevention Facilitation Certificate
- Capacity building training on resilience and fostering Certificate
- Fire safety and evacuation
- Manual Handling Training
- Voluntary Assisted Dying certificate
- Bowel Management
- Medication Competency Certificate
Languages
English
Full Professional
Nepali
Native/ Bilingual
Hindi
Full Professional
Visa status and license
I am on Temporary Graduate (485) visa with no work restriction.
I hold Category 'C' license and owns car with Comprehensive Insurance.
References
References available upon request.
Timeline
Assistant In Nursing
Catholic Healthcare St. Hedwig residential Age Care
02.2023 - 03.2024
Support Worker
Unidex Health care
12.2022 - 08.2024
Customer Service Representative
7 Eleven
11.2019 - 08.2024
Psychosocial Counselling Training (780hrs)
Psychdesk Foundation And The School of Psychology
Certificate III in Individual Support(Age Care And Disability) - Ageing/Disability
National Career Institute
- Certificate III individual support (Ageing/disability)
- First Aid and CPR Certificate
- NDIS
- Working with Children
- Mental Health and Psychological Support Certificate
- Primary Emergency Care Certificate
- Psychosocial Counseling Certificate
- Suicide Prevention Facilitation Certificate
- Capacity building training on resilience and fostering Certificate
- Fire safety and evacuation
- Manual Handling Training
- Voluntary Assisted Dying certificate
- Bowel Management
- Medication Competency Certificate
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