Puvanatharshini Asokan
St. Albans ,Victoria
Summary
History of working hard to learn new processes, optimize procedures and increase customer satisfaction. Knowledgeable about operations, best practices and regulatory requirements. Eager to put skills, enthusiasm and understanding of the field to work in a growth-oriented position. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Financial Support Assistant
Ferguson Plarre Bakehouses - Keilor Park
Keilor, VIC
06.2022 - Current
- Developed team communications and information for meetings.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Led projects and analyzed data to identify opportunities for improvement.
- Used Microsoft Word and other software tools to create documents and other communications.
- Prepared variety of different written communications, reports and documents.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
Data Entry Clerk
Specsavers Head Office
Port Melbourne, VIC
04.2022 - 06.2022
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Corrected data entry errors to prevent duplication or data degradation.
- Added documents to file records and created new records to support filing needs.
- Coded and processed applications into required electronic formats.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Accurately handled data entry for clients into company-based software.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Picker Packer
Quest Personal Employment
Truganina, VIC
12.2021 - 01.2022
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Checked inventory and selected products from specific locations based upon availability.
- Scanned packages and boxes and moved to loading dock for shipment.
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
Clerk/concierge
Healthcare Australia
, Vic
05.2021 - 07.2021
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Handled client correspondence and tracked records to foster office efficiency.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Customer Service Cashier
The Butcher Club
Sunshine , Victoria
07.2020 - 05.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Counted money in drawers at beginning and end of each shift.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Operated cash register to record all transactions accurately and efficiently.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
Financial Administrative Assistant
Hospitals Tampin
Tampin , Malaysia
04.2010 - 09.2018
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Maintained daily reports and advised executive leaders in decision-making processes.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
- Composed and proofread memos, letters and reports to verify error-free communication.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Received and routed business correspondence to correct departments and staff members.
Quality Control Inspector
Tohken Sdn Bhd
Nilai , Malaysia
02.2009 - 03.2010
- Monitored performance and generated reports detailing quality of product and defect rates.
- Created and deployed best practices to improve efficiency and reduce defects.
- Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes.
- Repaired faults, reassembled products and completed additional tests.
- Conducted tests and diagnostic procedures using tools such as analyzers, multimeters and power supplies.
- Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
- Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
Shift Manager
Mc Donald Sepang
Sepang, Malaysia
07.2007 - 01.2009
- Tracked receipts, employee hours and inventory movements.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Sales Assistant
Eraman Sdn Bhd
Sepang , Malaysia
02.2006 - 06.2007
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Processed cash, check and credit card payments.
- Referred customers to various services by evaluating needs and providing recommendations.
- Maintained records related to sales, returns and inventory availability.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
Education
Diploma in Business Management - Business
Klmu University Malaysia
MalaysiaNo Degree - Certificate in Medical Reception
The Career Academy
Melbourne, VIC 04.2001 -
No Degree - Certificate in Accounting And Bookeeping
Swinburne University
Melbourne, VIC 04.2001 -
Skills
Microsoft Officeundefined
Timeline
Financial Support Assistant
Ferguson Plarre Bakehouses - Keilor Park
06.2022 - Current
Data Entry Clerk
Specsavers Head Office
04.2022 - 06.2022
Picker Packer
Quest Personal Employment
12.2021 - 01.2022
Clerk/concierge
Healthcare Australia
05.2021 - 07.2021
Customer Service Cashier
The Butcher Club
07.2020 - 05.2021
Financial Administrative Assistant
Hospitals Tampin
04.2010 - 09.2018
Quality Control Inspector
Tohken Sdn Bhd
02.2009 - 03.2010
Shift Manager
Mc Donald Sepang
07.2007 - 01.2009
Sales Assistant
Eraman Sdn Bhd
02.2006 - 06.2007
No Degree - Certificate in Medical Reception
The Career Academy
04.2001 -
No Degree - Certificate in Accounting And Bookeeping
Swinburne University
04.2001 -
Diploma in Business Management - Business
Klmu University Malaysia
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