Qianjun CHEN
Epping,NSW
Summary
Customer-focused professional with expertise in Education, skilled in efficient communication and problem-solving. Proven track record of addressing diverse customer needs through a patient, solutions-oriented approach. Strong organizational abilities and attention to detail enhance the communication of complex information. Committed to improving customer experiences and supporting financial wellbeing in collaborative environments.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Online Customer Service Consultant
AiKou Fei Medical Technology Co., Ltd.
Luoyang, China
11.2025 - 02.2026
- Collaborated across departments to elevate customer experience and satisfaction.
- Processed 5-10 online fund returns in compliance with product policies to fulfill customer needs.
- Analyzed customer feedback to identify trends and suggest enhancements for products and services.
- Resolved customer complaints promptly, adhering to company policies and procedures.
- Monitored 30+ incoming calls, emails, and chats, providing appropriate responses.
- Addressed escalated customer issues professionally, ensuring resolution satisfaction.
Early Childhood Educator
Scribbles And Giggles Children's Academy
06.2024 - 12.2024
- Delivered quality learning experiences in a preschool classroom with 25 or more children.
- Planned and led age-appropriate activities to support children's development.
- Created a safe, inclusive, and supportive learning environment.
- Maintained cleanliness and safety standards in the classroom.
- Managed morning arrivals and afternoon departures, building relationships with parents.
- Adapted routines to meet diverse learning and behavioral needs.
- Communicated with families about children’s progress and daily activities.
Early Childhood Teacher
Pine Cottage Early Learning Centre
03.2023 - 03.2024
- Designed and implemented 1-3 child-led, play-based learning experiences tailored to group needs and interests.
- Facilitated language development through storybook reading techniques, and diverse rhymes.
- Observed children to identify those requiring additional support, and developed targeted improvement strategies.
- Participated in field trips and community service projects to foster children's sense of belonging and contribution.
Floater Early Childhood Teacher
Randstad
11.2021 - 12.2022
- Demonstrated comprehensive early childhood knowledge across age groups, from infants to preschoolers.
- Developed strategies for emotional regulation and managing challenging behaviors during group activities.
- Collaborated with teaching staff to assess individual progress and tailor learning plans.
Skills
- Empathy and patience
- Time management
- Team collaboration
- Technical proficiency in Microsoft Office
- Multilingual: English and Mandarin
- Online dispute resolution
- Feedback analysis
- Emotional intelligence
- Adaptability to change
Education
Bachelor of Education in Early Childhood Education
University of Sydney- Sydney, NSW; Graduated in 2022
Working With Children Check (WWCC)
Number: WWC2172795E Expired at: 01/02/2031
Basic Food Handling Certificate
First Aid Certificates
· HLTAID009 - Provide cardiopulmonary resuscitation
· HLTAID010 - Provide basic emergency life support
· HLTAID011 - Provide First Aid
· HLTAID012 - Provide First Aid in an education and care setting
Child Protection Training
· CHCPR001- Identify and Respond to Children and Young People at Risk Unit Competency
· CHCPRT025 - Identify and report children and young people at risk
Certification
Office 2024: Word, Excel, PowerPoint, and Outlook.
Languages
English
Full Professional
Chinese (Mandarin)
Full Professional
References
References available upon request.
Timeline
Online Customer Service Consultant
AiKou Fei Medical Technology Co., Ltd.
11.2025 - 02.2026
Early Childhood Educator
Scribbles And Giggles Children's Academy
06.2024 - 12.2024
Early Childhood Teacher
Pine Cottage Early Learning Centre
03.2023 - 03.2024
Floater Early Childhood Teacher
Randstad
11.2021 - 12.2022