Qingwei Hu
Belconnen,ACT
Summary
Dynamic Shop Owner/Duty Manager with a proven track record at Chinese Kitchen Dumpling House, enhancing customer loyalty through exceptional service and empathy. Expert in POS systems and inventory management, adept at resolving complaints and training staff. Skilled in Apple products, ensuring a tech-savvy, customer-focused environment.
Overview
6
6
years of professional experience
Work History
Shop Owner/Duty Manager
Chinese Kitchen Dumpling House
11.2018 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Used POS system to enter orders, process payments and issue receipts.
Shop Owner/Duty Manager
Sharetea Woden
01.2022 - 09.2024
- Used POS system to accurately enter orders and process payments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Recruited, hired, and trained talented staff to fill vacancies.
Education
Master of Applied Finance -
Australian National University
Canberra, ACT01-2020
Skills
- Customer Service
- POS Systems Operation
- Patience and Empathy
- Expert knowledge of Apple products
Timeline
Shop Owner/Duty Manager
Sharetea Woden
01.2022 - 09.2024
Shop Owner/Duty Manager
Chinese Kitchen Dumpling House
11.2018 - Current
Master of Applied Finance -
Australian National University
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