Qiu Zhang
Caulfield South,VIC
Summary
Experienced business manager is looking for changing career and starting to work as a mental health service worker.
Years of experience on business management demonstrating reliable, motivated, and proactive on work. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
8
8
years of professional experience
Work History
Manager
Fairee Pty Ltd TA Superstone Premiumn Auto Parts
Sunshine West, VIC
02.2012 - 03.2020
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Organized special events such as conferences or training sessions for employees.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Recruited and trained new employees to meet job requirements.
- Created and managed budgets for travel, training, and team-building activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Bachelor of Management - International Trading
Chong Qing University
China07-1994
Diploma - Mental Health Services
Institute of Tertiary And Higher Education
Melbourne, VICCertificate III - Individual Support (Ageing And Disability)
Institute of Tertiary And Higher Education
Melbourne, VICSkills
- Expense Tracking
- Contract Management
- Business Administration
- Performance Management
- Workforce Management
- Strategic Planning
- Complex Problem-Solving
- Verbal and written communication
- Customer Relationship Management (CRM)
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
My reasons of starting a new career (mental health service worker)
- life experience of primary carer of family member with mental illnesses
- life experience of accessing complex mental health and community services system as a user with diverse background
- life experience as a migrant from oversea
- willingness to help and support families with mental illnesses members to get through their hard time
References
References available upon request.
Timeline
Manager
Fairee Pty Ltd TA Superstone Premiumn Auto Parts
02.2012 - 03.2020
Bachelor of Management - International Trading
Chong Qing University
Diploma - Mental Health Services
Institute of Tertiary And Higher Education
Certificate III - Individual Support (Ageing And Disability)
Institute of Tertiary And Higher Education
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