Quyen Phan
Reservoir,VIC
Summary
Results-driven with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- -ss les[ng customer satisfaction.
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Overview
26
26
years of professional experience
Work History
Cafe Director/Owner
Self Employed Hospitality
04.2007 - 12.2022
- Managed day-to-day business operations.
- Focused on meeting Customer's satisfaction via understanding of individual Customer's needs.
- Trained and motivated employees to perform daily business functions.
- Optimised work tasks to promote efficiency and to meet Council Health Regulations.
- Monitor, Manage and meet all aspects of Health and Safety Regulations.
Senior Quality Engineer
Autolive Australia
01.1997 - 12.2006
- Contributed to root cause analysis to determine core reason for failures and errors.
- Performed Internal Quality Aduits and drafted reports to detail non-conforming procedures/material issues.
- Managed Quality Control Staffs to complete inspections.
- Supported Quality team members during corrective action updates.
- Demonstrated product and quality expertise in product inspections.
- Built strong rapport with team members, management and clients to facilitate efficiency and productivity.
- Participated in multi-disciplinary defect reviews to discern and address root causes.
- Maintained compliance with industry standards and regulatory compliance during managed projects.
- Escalated concerns about project and process quality, referring discovered issues to Quality Manager and Company Management Team for correction.
- Utilized knowledge of ISO 9000 standards to develop action plan for company certification.
Education
Bachelor Of Engineering - Manufacturing Systems
RMIT University
Melbourne, VICSkills
- Employee Motivation and Performance
- Board Oversight
- Operational Analysis
- Reducing Costs
- Operational Efficiency and Safety
- Solution Optimization
- Quality Control Planning
- Results Orientation
- Adaptable and Flexible
- Approachable and Outgoing
- Systems Organization
Languages
Vietnamese
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
Cafe Director/Owner
Self Employed Hospitality
04.2007 - 12.2022
Senior Quality Engineer
Autolive Australia
01.1997 - 12.2006
Bachelor Of Engineering - Manufacturing Systems
RMIT University
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