R Stewart
Slacks Creek,QLD
Summary
Dynamic and customer-focused professional with extensive experience at Aus Venue Co, excelling in cash handling and customer service. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in POS systems and conflict management, consistently delivering exceptional service in fast-paced environments.
Experienced with efficient transaction processing and customer engagement in retail environments. Utilizes effective communication to address customer needs and ensure satisfaction. Track record of maintaining accurate cash handling and high level of attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Gaming Attendant
Aus Venue Co
10.2023 - 11.2024
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
- Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
Bartender
Logan City Tavern
Logan Central
04.2023 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Kitchen Hand
Logan City Tavern
Logan Central
03.2022 - 04.2023
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
Checkout Operator
Woolworths Group
Springbrook, QLD
04.2020 - 05.2021
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
- Restocked and organized merchandise in front lanes.
- Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
- Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated various types of payment systems including credit card machines, cash registers, and mobile payment devices proficiently.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
- Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.
Education
High School Diploma -
Kingston Learning College
Kingston, QLD04.2020
Skills
- Strong work ethic
- Quick decision making
- Cash handling proficiency
- Age verification
- Gaming industry awareness
- Patience and empathy
- Sales and upselling
- Customer service expertise
- Cash handling
- Customer service
- Time management
- Teamwork and collaboration
- Employee training
- POS systems
- Flexible schedule
- Conflict management
- Safety monitoring
Certification
RSA & RSG
Timeline
Gaming Attendant
Aus Venue Co
10.2023 - 11.2024
Bartender
Logan City Tavern
04.2023 - 10.2023
Kitchen Hand
Logan City Tavern
03.2022 - 04.2023
Checkout Operator
Woolworths Group
04.2020 - 05.2021
High School Diploma -
Kingston Learning College