Overview
Work History
Education
Skills
Personaldevelopment
Certification
References
Timeline
Generic

Rachael Whiting

Overview

9
9
years of professional experience
1
1
Certification

Work History

Barista/Cafe All rounder

Billy Baxters Penrith
03.2024 - 06.2024
  • Greeting customers kindly and efficiently
  • Taking customers orders on POS System
  • Making customers coffee/tea orders, juices and smoothies
  • Responsible for opening store, setting up the coffee machine, counting till, assembling the front cabinet and cafe seating area
  • Preparing light food cabinet items and desserts
  • Taking customers orders with a table service device, taking food and drink orders out to seated customers
  • Ensuring customer satisfaction with orders and offering assistance to customers if anything more is needed
  • Completing cleaning and stocking duties
  • Responsible for closing cafe, preparing store for following day, cleaning coffee machine, bringing in chairs, table numbers, collecting gates from storeroom.

Barista/ Cafe All-rounder

Common Grounds Cafe
07.2022 - 02.2024
  • Making and serving customers coffee orders in an efficient and timely manner
  • Responsible for opening and closing the store
  • Preparing and handling food
  • Efficient in working alone in a fast paced environment
  • Money Handling, transactions, operating register
  • Maintaining a clean, presentable and safe work environment
  • Ensuring stock and necessary materials are filled and prepared
  • Having good rapport with customers and ensuring satisfaction with orders
  • Communicating with customers via telephone orders, delivery apps
  • Enquiries from customers and collecting catering order information.

Part Time Educator

Rouse Hill OOSH- Guardian Childcare and Education
11.2018 - 06.2022
  • Supervising and engaging in indoor/outdoor activities with children
  • Communicating daily with family members/ guardians of children
  • Creating and maintaining a positive, enjoyable, clean and safe environment for children
  • Contributing ideas and activities for the weekly program
  • Assist with managing programs for children with disabilities
  • Conducting headcounts, completing playground safety checklists and marking the student roll, signing children in and out of the Centre
  • Working in an effective team environment with other educators
  • Reporting to Centre Manager
  • Preparing the kitchen, cleaning, stocking and meal preparation for children.

Crew Trainer/McCafe Barista

McDonalds Rouse Hill
05.2016 - 11.2018
  • Customer Service
  • Crew Trainer team: Training all stations in fast food service
  • Fast Food Service: - Order Taker (Drive Thru) McCafé Barista
  • Taking customers orders on POS system
  • Serving customers coffee and food orders in a timely manner
  • Working together in a team achieving a common goal
  • Keeping a clean workspace and performing cleaning duties between customers
  • Ensuring stock and necessary materials are filled and prepared
  • Having good rapport with customers, including establishing a friendly relationship with regular customers
  • Upselling and suggestive selling products to customers
  • Ensuring the cafe/store is a presentable environment for customers, both behind the counter and seating areas.

Office Administrator- Logistics Clerk

Fulton Hogan
11.2015 - 05.2016
  • Organising transportation of deliveries for truck drivers around Victoria
  • Receiving phone calls from customers, inside and outside of the office
  • Communicating over the product that is required, the time frame and where it must be delivered
  • Processing orders for products online through the company Intranet
  • Keeping track of the vehicles and ensure the drivers are following the organisations guidelines
  • Data Entry
  • Reporting transportations for the day to the Senior Allocator Manager.

Office Administrator/ Mail Clerk

Coleman Greig Lawyers
02.2015 - 11.2015
  • Mail Clerk: - Distributing mail to colleagues
  • Running errands: i.e delivering and collecting documents around the Parramatta CBD, banking cheques, collecting mail from the Post Office, filing at Family and Federal Court
  • Preparing and finalising mail for postage
  • Maintaining mail stock
  • Assisting staff members with their daily duties
  • Reception: - Receiving telephone calls from clients
  • Preparing/booking meeting rooms for client consolations and conferences
  • Operating a switch board
  • Keeping the office environment looking presentable and clean
  • Organising catering services, stationery orders and grocery stock for the organisation
  • Accepting transactions from clients.

Education

HSC -

Terra Sancta College Schofields

Certificate III in Floristry -

Tafe NSW Richmond
01.2022

Diploma of Business -

Bedford College Norwest
01.2014

RSA RCG Training Course -

Coffee School Penrith
12.2013

Skills

  • Friendly and outgoing
  • Team Player
  • Adaptive and creative
  • Child Development
  • Peer Mentoring
  • Parent-Teacher Communication
  • Active listener
  • Safe Food Handling Practices
  • Cooking
  • Customer Service
  • Problem-Solving
  • Reliable and Dependable

Personaldevelopment

  • Peer Support Leader, Terra Sancta College 2011
  • Assisting in Bedford College Marketing Activities: Casual Mall Leasing, Rouse Hill Town Centre 2015
  • First Aid 004 08/16/19
  • Working With Children Check as paid worker 2024

Certification

NDIS Quality and Safeguards Commission - Certificates of Completion

  • 'Quality, Safety and You' - NDIS Worker Orientation Module
  • Supporting Effective Communication Module
  • Supporting Safe and Enjoyable Meals

References

  • Katelyn Tuema, Centre Manager, Rouse Hill OOSH- Guardian Childcare and Education, 0422 911 494
  • Denielja Nordstrand, Assistant Centre Manager, Rouse Hill OOSH- Guardian Childcare and Education, 0404 506 574
  • Mitchell Bowes, Restaurant Manager, Rouse Hill McDonalds, 0404 192 096

Timeline

Barista/Cafe All rounder

Billy Baxters Penrith
03.2024 - 06.2024

Barista/ Cafe All-rounder

Common Grounds Cafe
07.2022 - 02.2024

Part Time Educator

Rouse Hill OOSH- Guardian Childcare and Education
11.2018 - 06.2022

Crew Trainer/McCafe Barista

McDonalds Rouse Hill
05.2016 - 11.2018

Office Administrator- Logistics Clerk

Fulton Hogan
11.2015 - 05.2016

Office Administrator/ Mail Clerk

Coleman Greig Lawyers
02.2015 - 11.2015

HSC -

Terra Sancta College Schofields

Certificate III in Floristry -

Tafe NSW Richmond

Diploma of Business -

Bedford College Norwest

RSA RCG Training Course -

Coffee School Penrith

Similar Profiles

CREATE PROFILE
Rachael Whiting