Rachel-Grace Wilson
Sydney,NSW
Summary
I am a dedicated and empathetic professional who values building purposeful relationships that inspire confidence and personal development. With a strong commitment to delivering high-quality service and ensuring long-term customer satisfaction, I bring a diverse background in customer service, warehousing, media management, youth engagement, and leadership. I am highly adaptable, motivated, and eager to embrace new challenges, with a continuous willingness to learn and grow in any role.
Overview
13
13
years of professional experience
Work History
Onsite Consultant
Chandler Macleod Group
11.2024 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
Volunteer Media Coordinator
Faith City Campbelltown
01.2021 - Current
- Contributed to company growth by identifying new media opportunities and expanding into emerging channels.
- Participated in weekly meetings with cross-functional teams to discuss campaign progress, challenges, and opportunities for improvement.
- Optimized advertising campaigns for better audience reach and engagement through targeted placements.
- Stayed current on industry trends and best practices, implementing innovative ideas to keep campaigns fresh and engaging for audiences.
- Monitored campaign performance, analyzed data, and provided actionable insights to improve future strategies.
Volunteer Youth Leader
Faith City Campbelltown
01.2020 - Current
- Provide care, support, and guidance for teenagers in recovery in a safe, protected, and nonjudgmental environment
- Taught life skills and coping mechanisms to my youth group
- Bonded with youth in caring, empathic environment to encourage good behavior and to create a safe space
- Organized outings to improve social skills and teamwork
Voice Picker
Coles Group
06.2023 - 10.2024
- Scanned packages and boxes and moved to loading dock for shipment.
- Moved merchandise using pallet jacks and pallet machine
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Accurately picked orders using voice picking system, ensuring customer satisfaction and timely delivery of products.
Customer Service Coordinator
Credit Repair Australia
08.2022 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Created and enhanced call sequencing flows and scripts to enhance team performance.
- Explained charges, fees, terms of sales and service agreements to customers daily.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service
Kmart
04.2021 - 05.2022
- Packing + Picking
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Counted cash in the register drawer at the beginning and end of shift
- Maintained customer satisfaction while handling product returns quickly and professionally
- Resolved customer complaints and maintained a clean and tidy checkout area.
Picker & Packer
TOLL
11.2021 - 02.2022
- Packing, picking and decanting
- Processing orders
- Inspected quality of product(s)
- Ability to work individually and in a group
- Ability to take on different roles within the warehouse
Customer Service Cashier
KFC
11.2018 - 05.2020
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Counted cash in the register drawer at the beginning and end of shift
- Maintained customer satisfaction while handling product returns quickly and professionally
- Resolved customer complaints and maintained a clean and tidy checkout area
Waitress
Seuala Store
11.2014 - 12.2014
- Inspected quality of products when needed to avoid customer dissatisfaction
- Followed directions from the lead waitress in order to deliver exceptional guest service.
Admin Assistant
Sonny Wilson Solicitor
01.2012 - 12.2013
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Transferred and directed phone calls, guests and mail to correct staff members
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
Education
Bachelor of Psychological And Social Sciences - Psychology/Social Science
Western Sydney University
Sydney, NSW07-2026
High School Diploma -
Liverpool Girls High School
Liverpool, NSW11.2020
Certificate I Retail - Retailing
Liverpool Girls High School
Liverpool, NSW11.2018
Skills
- Leadership experience
- Social media marketing
- Retail experience
- Organisation & creative capabilities
- Knowledge of cash handling & managing procedures
- Package & Stock management
- Oral and written communication skills
- Teamwork and collaboration
- Adaptability to technology
- Reliability and punctuality
Timeline
Onsite Consultant
Chandler Macleod Group
11.2024 - Current
Voice Picker
Coles Group
06.2023 - 10.2024
Customer Service Coordinator
Credit Repair Australia
08.2022 - 04.2023
Picker & Packer
TOLL
11.2021 - 02.2022
Customer Service
Kmart
04.2021 - 05.2022
Volunteer Media Coordinator
Faith City Campbelltown
01.2021 - Current
Volunteer Youth Leader
Faith City Campbelltown
01.2020 - Current
Customer Service Cashier
KFC
11.2018 - 05.2020
Waitress
Seuala Store
11.2014 - 12.2014
Admin Assistant
Sonny Wilson Solicitor
01.2012 - 12.2013
Bachelor of Psychological And Social Sciences - Psychology/Social Science
Western Sydney University
High School Diploma -
Liverpool Girls High School
Certificate I Retail - Retailing
Liverpool Girls High School
Similar Profiles
Garry KaneGarry Kane
Dump Truck Operator at Chandler Macleod Group - BHP BillitonDump Truck Operator at Chandler Macleod Group - BHP Billiton
Sanchit SukhijaSanchit Sukhija
Customer Service Officer at Chandler Macleod GroupCustomer Service Officer at Chandler Macleod Group
Latrell Toby-SmithLatrell Toby-Smith
Picker Packer at Chandler Macleod GroupPicker Packer at Chandler Macleod Group