Rachel Storkey
Tahmoor,NSW
Summary
Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Optical Dispenser
Specsavers
Campbelltown, NSW
11.2016 - 08.2018
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
- Managed appointment scheduling efficiently while minimising wait times for customers seeking consultations or adjustments.
- Assisted in inventory management, conducting regular stock checks and updating the database accordingly.
- Consistently met or exceeded sales targets through effective upselling strategies while maintaining a focus on customer satisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Increased efficiency by streamlining order processing procedures, resulting in faster turnaround times for lens fabrication and delivery.
- Developed strong relationships with suppliers, negotiating favorable terms that resulted in cost savings for the business without compromising quality standards.
OOHSC Educator
Camp Australia
Bargo, NSW
09.2018 - 08.2020
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Developed and implemented engaging educational activity plans to ensure enjoyment.
- Chose materials and developed session plans to enhance skills for individual students.
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
- Replenished classroom supply levels to support planned lessons and activities.
- Fostered student curiosity and interest through creative hands-on activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Ordering of groceries for healthy afternoon snacks.
- Food preparation in accordance with NSW health guidelines.
- Administration of some medications to students.
Aquarist
SEA Life Sydney
Sydney, NSW
11.2022 - 08.2023
- Collaborated with team members to develop enrichment activities for improved animal welfare and mental stimulation.
- Streamlined daily operations with efficient scheduling of feeding times, tank cleanings, and routine maintenance tasks.
- Trained new team members on standard operating procedures, safety protocols, and animal handling techniques for a smooth onboarding process.
- Maintained optimal water quality by conducting regular testing and adjusting treatment protocols as needed.
- Ensured healthy aquatic populations by managing breeding programs and tracking genetic data.
- Evaluated current husbandry practices regularly, recommending updates or adjustments based on industry advancements.
- Maintained and operated aquarium life support systems.
- Monitored animal health, identifying signs of illness or stress, and coordinated with veterinary staff for appropriate care.
Zookeeper
Australian Wildlife Sanctuary
Bargo, NSW
08.2020 - 11.2022
- Maintained safe and clean exhibit areas for animals and visitors through regular upkeep and sanitation procedures.
- Developed strong bonds with individual animals through positive reinforcement training techniques, promoting trust and cooperation.
- Ensured compliance with all regulations governing the ethical treatment of animals under zoo care standards.
- Enhanced visitor experience by conducting informative guided tours, explaining animal behaviors and habitats.
- Improved animal welfare by implementing enrichment programs and providing specialized diets for various species.
- Promoted a positive work environment by effectively communicating with team members, participating in staff meetings, and working collaboratively to achieve department goals.
- Educated the public about conservation efforts and the importance of preserving natural habitats during presentations and events.
- Assisted in the safe capture, restraint, and transport of animals when necessary for medical procedures or relocation purposes.
- Assisted with the development of new exhibits or renovations by providing input on species-specific requirements and optimal exhibit design features.
- Collaborated with veterinary staff to administer medications, treatments, and routine health checks for optimal animal care.
- Assisted in successful breeding programs by closely monitoring animal behavior, health, and interactions.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Trained and onboarded new staff and volunteers.
- Wrote and edited SOPs.
Education
Certificate IV - Family And Community Services
TAFE
Certificate III - Captive Animals
TAFE
08.2022
Certificate IV - Optical Dispensing
Australian College of Optical Dispensing
02.2019
Skills
- Time Management Capabilities
- Record keeping proficiency
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking
- Critical Thinking
- Organisational Skills
- Effective Communication
- Adaptability and Flexibility
- Customer Communication
- Microsoft Office
- Interpersonal Skills
- Analytical Thinking
- Work Prioritisation
- Appointment Scheduling
- Inventory Management
Certification
- First Aid & CPR (2020)
- Responsible Service of Alcohol (2022)
- Venomous Snake Handling & Release (2019)
Timeline
Aquarist
SEA Life Sydney
11.2022 - 08.2023
Zookeeper
Australian Wildlife Sanctuary
08.2020 - 11.2022
OOHSC Educator
Camp Australia
09.2018 - 08.2020
Optical Dispenser
Specsavers
11.2016 - 08.2018
Certificate IV - Family And Community Services
TAFE
Certificate III - Captive Animals
TAFE
Certificate IV - Optical Dispensing
Australian College of Optical Dispensing