RACHEL NGUYEN
STRATHFIELD,NSW
Summary
Fearless and self-motivated undergraduate at Western Sydney University with two years of experience. Certified as a barista, I am eager to enter the hospitality market, bringing a unique blend of skills that includes roles in both front-of-house and back-of-house. My commitment to continuous learning and hard work is demonstrated through my recent role as an all-rounder at Cali Press, where I honed my ability to adapt and excel in fast-paced environments.
Overview
1
1
year of professional experience
Work History
All Rounder
Cali Press
Chatswood, NSW
10.2023 - 05.2024
- Efficiently managed multiple roles, from FOH including barista, juice to BOH such as server to kitchen assistant, adapting quickly to shifting needs.
- Mastered espresso and specialty coffee preparations, consistently delivering high-quality beverages
- Excelled in fast-paced settings, quickly and accurately handling drink orders during peak times.
- Supported daily operations by stepping in wherever needed, ensuring seamless service.
- Handled customer issues effectively and excelled in fast-paced settings, maintaining professionalism and enhancing guest experiences.
Restaurant Waitress and Kitchen Hand
Pitago Restaurant
Banktown
07.2023 - 10.2023
- In charge of maintaining customer satisfaction with hospitality and timely manner.
- Completing regular invoice inventories and invoice summaries to verify.
- Customer satisfaction was maintained via timely table check-ins for food and beverage demands.
- Recommended menu items and upsold food and drinks to boost sales.
- Bussed and reset tables to clean eating and work areas.
- Received food and drink payments, balanced cash receipts, and kept cash drawer accurate.
- Assessed dish and utensil cleanliness.
Assistant Manager
Tipp Education
Bankstown
07.2023 - 10.2023
- Managed daily operations to fulfill quality, performance, and service standards.
- Cash inflow and deposit records were monitored to improve accuracy and reduce inconsistencies.
- Supported students with accommodations, extra help, and assessments.
Education
Bachelor of Communications - Advertising
Western Sydney University
Parramatta, NSW03-2015
Skills
- Precision in Coffee Making
- Menu Memorization
- Beverage Preparation
- Speed & Accuracy
- Patient, reliable, flexible and adaptable
- Computer Software Literacy
- Work under pressure
- Team work
- Problem Solving
- Time Management
- Eye for Detail
Timeline
All Rounder
Cali Press
10.2023 - 05.2024
Restaurant Waitress and Kitchen Hand
Pitago Restaurant
07.2023 - 10.2023
Assistant Manager
Tipp Education
07.2023 - 10.2023
Bachelor of Communications - Advertising
Western Sydney University
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