Rachel Nguyen
Wheelers Hill,VIC
Summary
A dynamic student with a passion for delivering exceptional customer service seeking part-time and casual positions within the hospitality industry. Experienced in front-of-house operations and working in a fast-paced setting. Possesses a basic coffee-making certification and is eager to contribute to a positive customer experience in a vibrant environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front of House Staff Member
BANH MI & PHO
04.2023 - 12.2023
• Took in-store and UberEats orders accurately, ensuring special requests and dietary preferences are noted
• Answered phone calls from customers inquiring about take-out orders
• Processed card payments using EFTPOS and handled cash transactions accurately
• Maintained cleanliness in the restaurant, and assisted in general cleaning in the kitchen
Team Member
Bobapop
06.2022 - 02.2023
- Brewed tea, cooked tapioca pearls, syrup, and chopped fruits for beverage decoration
- Ensured accuracy in making and delivering drink orders, responding to specific requests
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the workspace
Education
Bachelor of Communication
Deakin University
11.2025
Skills
Customer Service
Teamwork
Menu knowledge
Problem-solving
Cash Handling
Attention to detail
Additional Information
DUSA crew Volunteer
- Ability to safely handle food and encourage engagement among participants
Deakin Viet Club
- Organize a variety of events catered for the Vietnamese Community on a monthly basis
Certification
- Responsible Service of Alcohol (RSA)
- Espresso Basics
- Latte Art Fundamental
Timeline
Front of House Staff Member
BANH MI & PHO
04.2023 - 12.2023
Team Member
Bobapop
06.2022 - 02.2023
Bachelor of Communication
Deakin University
Similar Profiles
Cardin DuCardin Du
Front of House Supervisor at Banh Mi Pho-naticFront of House Supervisor at Banh Mi Pho-natic
Nicole NguyenNicole Nguyen
Machine Operator at Pho Banh MiMachine Operator at Pho Banh Mi
Ivy TranIvy Tran
Cashier & Barista at Banh Mi Ong BeoCashier & Barista at Banh Mi Ong Beo