Rachel Stamp
Lutwyche,QLD
Summary
Passionate customer service professional with over 4 years of experience, satisfying different types of customers with creative and knowledgeable solutions. Motivated to maintain customer satisfaction, contribute to company goals and manage multiple priorities within the role.
Job Seeking Position:
- Part-Time
- Casual Position
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Trandsdev / River City Ferries.
07.2017 - 01.2022
- Prior to COVID-19, selling tickets on board vessel and topping up Go Cards.
- Ensuring all boarding/departing passengers were tapping on and off with their Go Cards.
- Helped large volume of customers every day with positive attitude and focused on customer satisfaction.
- Assisted Customers with directions to their desired destination.
- Identified any issues and provided solutions to problems.
- Ensuring vessel was tidy throughout day as well as sanitize seats, handles for health and safety purposes.
- Always maintained effective communication between Master and Deckhand.
- Regularly going through safety procedures with Master to ensure in a unlikely situation all passengers and our crew were safe.
- Maintained crowd control at terminals.
Retail Associate
Harris Scarfe.
11.2015 - 07.2017
- Operated POS terminals.
- Used POS system to process sales, returns and gift card activations.
- Assisted customers by answering any questions.
- Greeted customers with positive attitude, helped locate merchandise and suggested suitable options.
- Stocked merchandise and arranged items according to size or colour.
- Provided customers with excellent service to boost sales and customer satisfaction.
Education
Albany Creek State High School
Albany Creek, QLD11.2016
Skills
- Excellent Customer Service
- Understanding Customer Needs
- POS Transactions
- Organisation
- Problem Solving
- Working Under Pressure
- Crowd Control
- Team Work
Certification
- Cert II in Hospitality
- Element Shipboard Of Safety (ESS)
- CPR Certificate (completed yearly previous employment)
- First-Aid Certificate (completed every 3 years, previous employment)
Timeline
Customer Service Officer
Trandsdev / River City Ferries.
07.2017 - 01.2022
Retail Associate
Harris Scarfe.
11.2015 - 07.2017
Albany Creek State High School
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