Rachel Testa
Summary
Dynamic and result-driven Professional offering over 10 years of extensive experience with a rich mix of transferrable skills gained from overseeing administrative and customer-centric operations. Demonstrated expertise in utilizing state-of-the-art techniques to identify administrative deficiencies along with developing innovative processes to maximize business profitability and reduce costs. Excellent communicator with strong verbal and written communication skills also equipped with solid leadership and time management skills as well as facilitating continuous process improvement, working in a cross-functional team and building cohesive relationships with all levels of management, peers, and clientele. Committed to bringing added values to enhance short and long-term objectives along with ability to grasp and adapt to new environment, procedures and technologies quickly.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrator / Bookings Member
Linfox
06.2023 - Current
- Accurate and timely data entry and processing of Kronos/Payroll for staff including call back registers
- Manage and order office supplies, consumables and pallets to keep operations running smoothly
- Manage all bookings on site for delivery time-slots including HSI items using WMS and MILIS
- Processing of invoices
- Managing all MHE on site for updating and servicing as required
- Inducting visitors and contractors on site
- Assist with varied admin duties
Customer Service
City 2 Coast Transport
04.2021 - 06.2023
- Coordinating with depot manager to ensure goods are dispatched on time
- Resolving customer queries
- Daily depot scan
- Booking in pick ups and deliveries
- Liaising with floor manager for all freight onforwarding interstate
- Collating daily delivery dockets and scanning all data to one drive.
Personal Trainer
Power Elite
08.2020 - 03.2021
- Created comprehensive workout and nutrition plans
- Motivated and guided clients during their training sessions
- Ensured clients train safely with proper form and technique
- Provided clients with regular feedback and accountability on their progress.
Traffic Controller
Site Security & Traffic Control
01.2020 - 08.2020
- Manually direct road and pedestrian traffic during road closures or part road closures also handled a stop/slow sign to direct traffic in a safe manner
- Communicated effectively with other road traffic personnel and construction workers via radio
- Ensured safety of traffic, pedestrians and construction workers
- Set up and removed temporary traffic control signs
- Completed site checks ensuring safety is maintained
- Engaged in taking instructions from supervisors, foremen, inspectors and auditors.
Waitress
Mezza Train
07.2019 - 12.2019
- Maintained the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, dealing with spills
- Worked with bartenders to fill beverage orders also work with kitchen staff to process and expedite food orders
- Maintained up-to-date working knowledge of the menu items and daily specials along with answering inquiries about food and beverage items on the menu
- Prepared and provided customers with accurate checks for the meal and up-selling food and beverage items throughout the meal
- Monitored customer's needs and promptly handle requests
- Complied with safety, health and hygiene policies and procedures along with maintaining a clean and organized service area.
Customer Assistant
Anabolic Army Supplements
01.2017 - 05.2019
- Provided needed assistance with regards to marketing and retail store promotional activations in order to encourage sales growth and development
- Worked closely with the senior sales team to implement strategic sales campaigns
- Responsible for promoting new supplements, stock handling, processing orders and taking payments from customers
- Succeeded in delivering exceptional customer service on a day-to-day basis.
Administrator
GKR Transport, Minto
02.2015 - 01.2017
- Responsible for taking Transport bookings, assisting in allocating vehicles and drivers to tasks and maintaining vehicle servicing database
- Assisted the Transport Supervisor in the management of pool drivers and vehicles
- Maintained a safe workplace and environment.
Customer Service Investigator
Toll Ipec, Moorebank
08.2013 - 02.2014
- Engaged in the preparation of briefs of evidence by gathering evidence and analysis of information
- Conducted complex investigations of lost or misplaced freight
- Responsible for undertaking analysis of information that may be used in subsequent compliance activities also engaged in the delivery of investigation outputs by preparing reports, statements, file notes, records
- Participated in multi-disciplined operations and project teams.
Bartender/Gaming Attendant
Vauxhall Inn, Granville
05.2012 - 06.2013
- Worked with our various gaming facilities which includes poker machines, Gaming Cashier, TAB and KENO
- Provided service which includes making coffees, food items and mixing drinks
- Maintained a tidy and well-presented gaming environment
- Served as brand ambassador for Easts also engaged in maintaining a thorough understanding of all promotions at Easts
- In-depth knowledge and administration of Easts Loyalty Program.
Customer Service
Coles, Glenquarie
03.2010 - 04.2012
- Served customers and provided needed assistance on queries
- Fulfilled customer needs to ensure customer satisfaction
- Engaged in stock handling.
Customer Service
McDonald's, Prestons
01.2009 - 02.2010
- Engaged in taking orders from customers in addition to inputting and processing payment
- Maintained a fast speed of service, especially during rush times
- Followed all restaurant safety and security procedures.
Skills
- Administrative Support
- Organization & Time Management
- Paperwork Processing
- Multiple Program Coordination
- Continuous Process Improvement
- Customer Relationship Management
- Office Management
- Strategic Planning & Implementation
Certification
- Negative Vetting Level 1 Security Clearance
- 2010, Mount Carmel High School - Preliminary Certificate Year 11
- 2010, Certificate IV in Personal Training
- 2010, Gym Instructor
- 2010, Macquarie Fields TAFE
- 2010, Children Services Certificate III
- Current, Driver's License
Areas Of Highlights
- Administrative - Able to handle all administrative matters including screening calls, managing calendars, planning meetings, composing documents and organizing offices for efficiency.
- Analytical & Decision Making - Able to quickly analyze situations and weigh out the best possible options before making decisions to achieve profitable results.
- Communication - Equipped with interpersonal communication skills and able to smoothly blend and interact with top management and peers.
- Customer Service - Ability to anticipate and meet the needs of both internal and external customers along with delivering high-quality products and services with commitment to continuous improvement.
- Computer Skills - Advanced user of Microsoft Office; Word, Excel & PowerPoint, with ability to quickly learn and master new technology. Software knowledge including Word Press, Custom company program, Internet Explorer.
Timeline
Administrator / Bookings Member
Linfox
06.2023 - Current
Customer Service
City 2 Coast Transport
04.2021 - 06.2023
Personal Trainer
Power Elite
08.2020 - 03.2021
Traffic Controller
Site Security & Traffic Control
01.2020 - 08.2020
Waitress
Mezza Train
07.2019 - 12.2019
Customer Assistant
Anabolic Army Supplements
01.2017 - 05.2019
Administrator
GKR Transport, Minto
02.2015 - 01.2017
Customer Service Investigator
Toll Ipec, Moorebank
08.2013 - 02.2014
Bartender/Gaming Attendant
Vauxhall Inn, Granville
05.2012 - 06.2013
Customer Service
Coles, Glenquarie
03.2010 - 04.2012
Customer Service
McDonald's, Prestons
01.2009 - 02.2010