JESSICA CHAPPEL
Summary
Professional with demonstrated expertise in administrative support, offering strong skills in organisation, communication, and problem-solving. Proven ability to collaborate effectively with internal and external stakeholders and can adapt to changing demands whilst maintaining high standards of accuracy and efficiency. Skilled in managing schedules, handling correspondence and supporting executive functions to drive organizational success.
Overview
5
5
years of professional experience
Work History
BOOKINGS OFFICER OUTPATIENT SERVICES (AO3)
METRO NORTH HEALTH - ROYAL BRISBANE AND WOMEN'S HOSPITAL
04.2024 - Current
- Worked as a Front Receptionist for the Outpatient Department and as a Clinical Support Officer (CSO) for the Plastic and Reconstructive Surgery Clinic and the Burns & General Medicine Clinic.
- Liaised directly with Medical and Nursing staff to create urgent appointments for patients.
- Advanced use of Smart Referrals (Referrals Aspect) uploading new referrals to be sent to internal and external clinics as well as "admin reviewing" referrals sent to the Plastic Surgery Clinic to be sent for triaging.
- Advanced use of Smart Referrals (Post-Discharge Appointment Request (PDAR) Aspect) creating urgent and non-urgent appointments for patients who have been discharged from various wards within the hospital.
- Advanced use of ESM creating, cancelling and rescheduling patient appointments, adding patients to waitlists for various clinics and scheduling patient New Case appointment from these waitlists.
- Liaised with internal and external stakeholders through various forms of communications such as emails and phone calls.
- Advanced use of Telstra Integrated Messaging System (TIMS) sending various SMS' to patients to offer, confirm and reschedule appointments.
- Completing and emailing Patient Travel Subsidy Scheme (PTSS) forms for patients who claim their travel through their local travel offices.
- Greeting and interacting with patients in a kind and timely manner on a daily basis as a Front Receptionist and a Clinical Support Officer.
- Advanced use of ieMR to locate documents and progress notes to rebook patient appointments.
- Advanced use of HBCIS to check and update patient details.
- Advanced use of NerveCentre to transport patient's who need mobility assistance to and from appointments.
- Advanced use of The Viewer to check patient details and to assist in the completion of FTA/DNR slips.
- Actioning FTA/DNR slips and sending relative correspondence such as "Contact Facility" or "No Further Action" letters.
- Intermediate use of PRODA to check patient's Medicare details when they do not bring their physical card to appointments so they can be billed correctly.
- Printing and sending mail to patients such as appointment offers, confirmation letters, and clear histology results to discuss with their GP.
- Monitoring and actioning emails from clinics, doctors, other facilities and patients.
- Actioning return to sender mail.
- Scanning and emailing Follow Up Slips from clinics to the Centralised Billing Team.
- Intermediate training in: CSO/ New Cases/ Front reception - Hyperbaric Medical Services,
ADMINISTRATIVE SUPPORT OFFICER (AO2)
METRO NORTH HEALTH - ROYAL BRISBANE AND WOMEN'S HOSPITAL
02.2024 - 04.2024
- Preparation and creation of chart paperwork for the Dermatology, Rheumatology and Tess Cramond Pain and Research Centre clinics.
- Tracking charts in HBCIS.
- Returning charts and direct entries in HBCIS.
- Sorting and batching loose leaf paperwork and ensuring it is returned to medical records in a timely manner.
- Creating Failed To Attend (FTA)/Did Not Respond (DNR) forms for charts.
- Advanced use of The Viewer.
- Creating and cancelling volumes for patient's charts.
- Creating encounters for patient's appointments.
- Ensuring stationary and supplies for the administration team are stocked and ordered in a timely manner.
- Printing the daily lists, follow up slips and chart reviews.
- Managing patient documents and information confidentially.
- Training new staff members for the Chart Preparation role.
- Create documents to assist staff who are training with important information and procedures of the clinics and the role.
GAMING ATTENDANT (CASUAL)
KEDRON-WAVELL SERVICES CLUB
07.2022 - 02.2024
- Operating and balancing a cash register
- Entering data into excel spreadsheets
- Customer service
- Checking ID's
- Opening and closing procedures of the gaming department
- Printing daily reports to balance cash transactions
- General housekeeping
- Clearance and reconciliation of cash from poker machines
- Training new staff
- Preparing money for tills and banking
- Paying out patrons winnings
- Writing cheques
- Preparing and serving alcohol and food
- Obtained my RSA - QLD/WA/SA/NT, SITHFAB002, 2022 and RSG - QLD, SITHGAM001, 2022
RETAIL ASSISTANT (CASUAL)
SUPANEWS KEPERRA
11.2019 - 08.2022
- Customer service
- Lotto & Instant Scratch-it sales (checking ID's)
- Operating a cash register
- Opening and Closing of the store
- Reports
- Parcel collection and returns
- General housekeeping
- Balancing the till and safe
- Receiving deliveries to the store
- Messaging and phoning customers
- Pricing stock
- Stocking shelves
- Processing returns of magazines, cards and newspapers
Education
Grade 12 -
ST JOHN FISHER COLLEGE
Bracken Ridge12.2021
Certificate III - Laboratory Skills
TAFE
Queensland12.2021
Certificate III - Sport & Recreation
TAFE
Queensland12.2021
Certificate II - Sampling & Measurement
TAFE
Queensland12.2020
Certificate II - Sport & Recreation
TAFE
Queensland12.2020
Skills
- Administrative support
- Data entry
- Bookkeeping
- Reception desk management
- Time management
- Microsoft outlook
- Telephone reception
- Confidential document control
- Appointment scheduling
Timeline
BOOKINGS OFFICER OUTPATIENT SERVICES (AO3)
METRO NORTH HEALTH - ROYAL BRISBANE AND WOMEN'S HOSPITAL
04.2024 - Current
ADMINISTRATIVE SUPPORT OFFICER (AO2)
METRO NORTH HEALTH - ROYAL BRISBANE AND WOMEN'S HOSPITAL
02.2024 - 04.2024
GAMING ATTENDANT (CASUAL)
KEDRON-WAVELL SERVICES CLUB
07.2022 - 02.2024
RETAIL ASSISTANT (CASUAL)
SUPANEWS KEPERRA
11.2019 - 08.2022
Grade 12 -
ST JOHN FISHER COLLEGE
Certificate III - Laboratory Skills
TAFE
Certificate III - Sport & Recreation
TAFE
Certificate II - Sampling & Measurement
TAFE
Certificate II - Sport & Recreation
TAFE
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