Rachel Walker
Boronia
Summary
Proven Lending Officer with a track record of enhancing customer loyalty and streamlining operations at Bank Of Queensland. Expert in portfolio management and customer service, I've led teams to success by fostering collaboration and leveraging financial assessment skills. Achievements include negotiating favorable loan terms and significantly improving document organization, demonstrating both hard and soft skills.
Overview
28
28
years of professional experience
Work History
Lending Officer
Bank Of Queensland
11.2004 - Current
- Provided outstanding customer support, ensuring a seamless experience for clients and promoting loyalty
- Assisted in training new Lending Officers, sharing best practices and helping to improve overall team performance.
- Maintained a high level of industry knowledge, staying current on market trends and regulatory changes affecting lending practices.
- Negotiated favorable loan terms for borrowers by leveraging strong understanding of individual needs and market conditions.
- Managed a diverse portfolio of loans, ensuring timely payments and addressing any delinquencies or issues proactively.
Administration Assistant
NAB
02.2002 - 08.2004
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Executed record filing system to improve document organization and management.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
Store Manager
Video Ezy
02.1997 - 02.2002
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
Bachelor Of Applied Science - Sports Coaching & Administration
Deakin University
Melbourne, VICSkills
- Documentation review
- Cash flow analysis
- Loan origination
- Portfolio management
- Financial assessment
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Reliability
- Excellent communication
- Customer service-focused
Timeline
Lending Officer
Bank Of Queensland
11.2004 - Current
Administration Assistant
NAB
02.2002 - 08.2004
Store Manager
Video Ezy
02.1997 - 02.2002
Bachelor Of Applied Science - Sports Coaching & Administration
Deakin University
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