Rachel Welsh
Moranbah,QLD
Summary
Driven and dynamic professional with a proven track record at Townsquare, excelling in sanitation practices and enhancing customer experiences through effective communication. Demonstrated ability to improve team efficiency and ensure compliance, leveraging skills in problem-solving and cash handling. Committed to delivering exceptional service and achieving outstanding results.
Overview
13
13
years of professional experience
Work History
Cafe Worker
Townsquare Pies and Takeaway
Moranbah, QLD
04.2024 - 10.2024
- Cleaned and sanitized surfaces, tools and equipment.
- Restocked condiments, beverages and utensils per expected.
- Prepared ingredients and recipe components ahead of time.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Enhanced customer experience with friendly and prompt service, ensuring all patrons felt valued and attended to.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
Swim Instructor
Swim Australia
Longreach, QLD
10.2022 - 04.2024
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
Front End Supervisor
Cornetts Supa IGA
Longreach, QLD
01.2012 - 04.2022
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
Education
Yr 12 -
Winton State School
Winton, QLD11.2005
Skills
- Dishwashing
- Sanitation Practices
- Cooking
- Problem-Solving
- Cash Handling Abilities
- Compliance
- Money Handling
- Verbal and written communication
- Facility Maintenance
- Time Management
- Customer Service
- Teamwork and Collaboration
- Guest service
- Computer Skills
- Clear Communication
- Team Leadership
- Payment Processing
- Decision-Making
Timeline
Cafe Worker
Townsquare Pies and Takeaway
04.2024 - 10.2024
Swim Instructor
Swim Australia
10.2022 - 04.2024
Front End Supervisor
Cornetts Supa IGA
01.2012 - 04.2022
Yr 12 -
Winton State School