Rachel Welsh
Moranbah,QLD
Summary
Driven and dynamic professional with a proven track record at Townsquare, excelling in sanitation practices and enhancing customer experiences through effective communication. Demonstrated ability to improve team efficiency and ensure compliance, leveraging skills in problem-solving and cash handling. Committed to delivering exceptional service and achieving outstanding results.
Overview
13
13
years of professional experience
Work History
Cafe Worker
Townsquare Pies and Takeaway
04.2024 - 10.2024
- Cleaned and sanitized surfaces, tools and equipment.
- Restocked condiments, beverages and utensils per expected.
- Prepared ingredients and recipe components ahead of time.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Enhanced customer experience with friendly and prompt service, ensuring all patrons felt valued and attended to.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
Swim Instructor
Swim Australia
10.2022 - 04.2024
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
Front End Supervisor
Cornetts Supa IGA
01.2012 - 04.2022
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
Education
Yr 12 -
Winton State School
Winton, QLD11.2005
Skills
- Dishwashing
- Sanitation Practices
- Cooking
- Problem-Solving
- Cash Handling Abilities
- Compliance
- Money Handling
- Verbal and written communication
- Facility Maintenance
- Time Management
- Customer Service
- Teamwork and Collaboration
- Guest service
- Computer Skills
- Clear Communication
- Team Leadership
- Payment Processing
- Decision-Making
Timeline
Cafe Worker
Townsquare Pies and Takeaway
04.2024 - 10.2024
Swim Instructor
Swim Australia
10.2022 - 04.2024
Front End Supervisor
Cornetts Supa IGA
01.2012 - 04.2022
Yr 12 -
Winton State School
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