Rachelle Greening
Evanston South,SA
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using D4W appointment scheduling system to manage large number of patients weekly. Organized and accurate in managing patient flow. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
34
34
years of professional experience
Work History
Standard, Tafe SA – FDFCDSEWB, Evaluate Wines Advanced, Tafe SA
- FDFCDSEVAB Responsible Persons Badge Rehabilitation and Return to Work Co – Coordinator Work Cover SA – 02120278 – 1
Service Administrator
Lyndoch Motors
2010.07
- Customer service eftpos Invoicing Entering of time sheets Co- ordination of parts, jobs and mechanics Parts invoicing Data entry End of month Performa statements
Financial Administration / Customer Service
LJ Hooker Gawler
2011.02
- Duties Data entry All banking and reconciliations on a daily and monthly basis Lease renewal and extensions Accounts payable and receivable Management of all rental income Customer service Eftpos Phone enquiries
Receptionist
Gawler and District Dental Centre
2014.01 - Current
- Answering of all incoming calls , booking of appointments , complaints resolution, Invoicing & billing dental patients. Data entry using Dental for Windows. Proficient use of .Hicaps/Eftpos.Banking, Petty Cash. Microsoft Office. Booking of OPG's Booking of specialist appointments GDS, EDS, PDS, DVA Account reconciliation
- Greeting incoming visitors and customers professionally and providing friendly, knowledgeable assistance.
- Confirming appointments, communicating with clients, and updating client records.
- Keeping reception area clean and neat to give visitors a positive first impression.
- Responding to inquiries from callers seeking information.
- Resolving customer problems and complaints.
- Handling cash transactions and maintaining sales and payments records accurately.
- Maintaining confidentiality of information regarding clients and company.
- Assisting with onboarding new clients and securing paperwork completion.
Receptionist/Practice Manager
Tanunda Dental Centre
2011.01 - 2013.09
- Answering of all incoming calls Booking of appointments Invoicing dental patients Accounts payable – Medicare, DVA & SA Dental Filing Co-ordination of Dentist's and Nursing staff Data entry using Oasis Hicaps/eftpos Staff Rosters Laboratory handling and paperwork Petty cash and banking End of day reconciliation Aged debtors and accounts Microsoft Office Compiling SOP's Training of staff Sterilisation of instruments Occasional nursing assistant
Wine Sales / Administration
Stanley Lambert Wines
2007.01 - 2010.07
- All aspects of customer service Presentation and serving of fine wines Stock display and control Supervision of staff Point of sale Cash handling and eftpos Co – ordination of promotions and sales Maintaining club memberships Maintaining customer data base Customer mail outs and wine promotions Preparation of outgoing orders Ordering of stock for cellar door Ordering of stock for production Microsoft Office Outlook Express Banking Daily, weekly and monthly reconciliation Accounts payable and receivable Invoicing of outgoing stock Invoicing of wine quota's etc QuickBooks Payment of staff wages Work cover Superannuation Recording of commissions Preparation of wine samples Preparation of export documentation and wine Preparation of EMDG documents Customer enquires etc Management of winery when owners were away
Warehouse Assistant
Langmeil Winery
2006.01 - 2007.01
- Packaging Export orders Deliveries Cleaning Wine Sales
Shop Assistant
Williamstown Newsagency and Deli
1995.01 - 2000.01
- Customer Service Cash handling and eftpos Stock display and refilling X – Lotto Banking End of day reconciliation
Customer service
Barossa BBQ Chickens
1993.01 - 1995.01
- Cash handling and eftpos Stock display and refilling Food preparation Stock ordering General cleaning and other duties as required
Bottling Hall Attendant
Orlando Whyndam
1992.01 - 1993.01
- Duties All aspects of production line work
Waitress
Chateau Yaldara Bistro
1990.01 - 1992.01
- Customer Service Kitchen Hand duties Table service Meal preparation Service of food and beverages
Education
Year 11 -
Birdwood High School
Birdwood, SACertificate II in business ARA Training – BSB20101 -
ARA Training
Skills
- Staff Management
- Database Administration
- Business Operations Understanding
- Telephone Skills
- PC Proficiency
- Time Management
- Organization and Efficiency
- Reception Desk Management
- Customer and Client Relations
- Referral Coordination
- Accounting and Billing Software
Timeline
Receptionist
Gawler and District Dental Centre
2014.01 - Current
Financial Administration / Customer Service
LJ Hooker Gawler
2011.02
Receptionist/Practice Manager
Tanunda Dental Centre
2011.01 - 2013.09
Service Administrator
Lyndoch Motors
2010.07
Wine Sales / Administration
Stanley Lambert Wines
2007.01 - 2010.07
Warehouse Assistant
Langmeil Winery
2006.01 - 2007.01
Shop Assistant
Williamstown Newsagency and Deli
1995.01 - 2000.01
Customer service
Barossa BBQ Chickens
1993.01 - 1995.01
Bottling Hall Attendant
Orlando Whyndam
1992.01 - 1993.01
Waitress
Chateau Yaldara Bistro
1990.01 - 1992.01
Standard, Tafe SA – FDFCDSEWB, Evaluate Wines Advanced, Tafe SA
Year 11 -
Birdwood High School
Certificate II in business ARA Training – BSB20101 -
ARA Training
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