Raelene Brooks
Cowra,NSW
Summary
Professional in customer service, delivering impactful support and solutions to ensure customer satisfaction. Proven track record of fostering strong team collaboration and adapting to changing needs. Known for effective communication skills and customer-first approach.
Overview
32
32
years of professional experience
Work History
Customer Service Officer
Enablement Services
09.2025 - Current
- Assisted customers with inquiries and issues, providing timely and accurate solutions.
- Maintained detailed records of customer interactions
- Collaborated with team members to enhance service delivery and troubleshoot complex problems.
- Adapted quickly to new software tools, improving efficiency in handling customer requests.
Lifestyle Assistant
Weeroona Aged Care Residence
05.2022 - 09.2025
- Developed and implemented engaging activity programs to enhance resident well-being and social interaction.
- Collaborated with healthcare staff to assess resident needs and tailor activities accordingly.
- Coordinated transportation logistics for residents attending community events and outings.
- Facilitated communication between residents and family members, fostering connection and support.
Dental Assistant
Cowra Dental Practice
02.1994 - 06.2021
- Assisted in patient preparation for dental procedures, ensuring comfort and safety.
- Managed sterilization of instruments and equipment to maintain compliance with health standards.
- Supported dentists during examinations and treatments by providing necessary tools and materials.
- Educated patients on post-operative care and oral hygiene practices to promote health outcomes.
Education
Certificate III - Business Administration
TAFE NSW
NSW06-2026
Certificate III - Individual Support Aging
TAFE NSW
NSW12-2024
Certificate IV - Leisure And Lifestyle
TAFE NSW
NSW07-2024
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
Timeline
Customer Service Officer
Enablement Services
09.2025 - Current
Lifestyle Assistant
Weeroona Aged Care Residence
05.2022 - 09.2025
Dental Assistant
Cowra Dental Practice
02.1994 - 06.2021
Certificate III - Business Administration
TAFE NSW
Certificate III - Individual Support Aging
TAFE NSW
Certificate IV - Leisure And Lifestyle
TAFE NSW