Rahah Binti Ja Afar
Secret Harbour,WA
Summary
Dynamic professional with extensive experience in customer service and team leadership at Marks & Spencer. Proven ability to enhance customer satisfaction and optimize inventory management. Skilled in food safety and compassionate care, consistently delivering high-quality support and fostering a collaborative team environment. Committed to achieving operational excellence and exceeding expectations.
Efficient Kitchen Hand known for high productivity and ability to complete tasks swiftly. Possess specialized skills in food preparation, kitchen equipment maintenance, and hygiene standards compliance. Excel in time management, teamwork, and adaptability, ensuring seamless kitchen operations.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Kitchenhand
Clublinks
Rockingham, WA
06.2025 - 10.2025
- Maintained cleanliness and organization of kitchen work areas.
- Assisted chefs in food preparation and ingredient assembly.
- Operated kitchen equipment safely and efficiently.
- Collaborated with team members to ensure smooth kitchen operations.
Placement 120hrs
Aegis GreenfieldWA
Mandurah, Western Australia
05.2024 - 06.2024
- Placement 120 hrs
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Supervisor
Marks & Spencer
, Malaysia
01.2019 - 01.2023
- Led a team of sales associates to achieve monthly sales targets and improve customer satisfaction.
- Monitored inventory levels and coordinated with suppliers to ensure stock availability and optimal pricing.
- Trained new sales staff on product knowledge and sales techniques, fostering a positive team environment.
- Malaysia
Supervisor
Sogo (KL) Dept Store
, Malaysia
01.2014 - 01.2019
- Directed sales floor operations, ensuring team compliance with company policies and enhancing customer service experiences.
- Monitored daily sales activities and provided feedback to sales team to enhance performance and customer experience.
- Actively assisted in recruitment and onboarding new staff members, ensuring the training aligned with company values and customer service excellence.
- Malaysia
Senior Supervisor
Living Quarters Sdn Bhd
, Malaysia
01.2010 - 01.2014
- Oversaw daily operations in retail settings, ensuring high standards of customer service and efficient workflow for a team of sales associates.
- Assisted in the integration of retail strategies into aged care services, improving overall customer satisfaction and operational efficiency.
- Malaysia
Professional Domestic Cleaner
MediaKlean Ptd Ltd
Malaysia, Johor
03.2008 - 01.2010
- Maintained cleanliness in residential areas using efficient cleaning techniques.
- Utilized safe cleaning products to ensure a healthy living environment.
- Organized cleaning schedules to maximize efficiency and client satisfaction.
Education
Food Handler Certificate - Food Handler
Environment Health Australia
07.2025 - 02.2030
Certificate III Ageing And Individual Support - Individual Support
Bestwest Care
05.2024 - 07.2024
Manual Handling Certificate - Manual Handling
Bestwest Care
05.2024 - 07.2024
High School -
Sek Men Sultanah Engku Tun Aminah
MalaysiaSkills
- Customer service
- Team leadership
- Inventory management
- Time management
- Adaptability
- Attention to detail
- Compassionate care
- Problem-solving
- Food safety
- Food preparation
- Team collaboration
- Conflict resolution
- Personal care
- Patient support
- Feeding assistance
- Disability support
- Personal hygiene assistance
Certification
- Manual Handling, Present, Completed Manual Handling training with a focus on safe lifting techniques for retail and aged care settings., Certified in Manual Handling practices to prevent injuries in the workplace, with emphasis on elderly care., Received certification in Manual Handling, enhancing skills to assist elderly individuals with mobility and daily activities.
- Food Handling, Present, Food Handling Certification for Healthcare Workers, Certified in Food Safety and Handling Procedures, Completion of Food Safety Training Course
References
- Samantha Stirling, Bestwest Care, Kwinana, (08)94391673
- Chong Kim Hui, Marks & Spencer, Malaysia, +60173790640
- Feiroz Mohammad, Sogo (KL) Dept Store, Malaysia, +60127772853
- Holy Daly,Venue Manager, Birdie Restaurant,Rockingham +61430014155
Hobbies and Interests
- Reading
- Gardening
- Cooking
- Traveling
- Music appreciation
Languages
- English
- Malay
Personal Information
- Date of Birth: 02/05/76
- Gender: Female
- Marital Status: Married
- Place of Birth: Malaysia
Timeline
Food Handler Certificate - Food Handler
Environment Health Australia
07.2025 - 02.2030
Kitchenhand
Clublinks
06.2025 - 10.2025
Certificate III Ageing And Individual Support - Individual Support
Bestwest Care
05.2024 - 07.2024
Manual Handling Certificate - Manual Handling
Bestwest Care
05.2024 - 07.2024
Placement 120hrs
Aegis GreenfieldWA
05.2024 - 06.2024
Sales Supervisor
Marks & Spencer
01.2019 - 01.2023
Supervisor
Sogo (KL) Dept Store
01.2014 - 01.2019
Senior Supervisor
Living Quarters Sdn Bhd
01.2010 - 01.2014
Professional Domestic Cleaner
MediaKlean Ptd Ltd
03.2008 - 01.2010
High School -
Sek Men Sultanah Engku Tun Aminah