Rainer Ellem
Westlake,Australia
Summary
I started working as a Survey Assistant after completing a Traineeship in that area on leaving school. I worked in surveying for 15 years. I relocated from QLD to NSW and worked in varied positions before deciding to work in real estate. I gained my real estate Registration in NSW and worked as a PA and Sales Associate in Campbelltown. Since returning to Queensland, I have worked as a Careers Consultant with Careers Australia and a Media Sales Consultant with News Corp. I have had temporary customer service and sales positions with TAFE Queensland and Goodstart Early Learning, and I am currently working as a Claims Consultant with IAG.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Claims Consultant
Insurance Australia Group
03.2019 - Current
- After stating in a temporary position in the Lifestyle and Leisure Claims team, I secured a full-time roll in August 2019, which I continue to enjoy.
- My role has a high level of inbound/outbound calls and dealing with our customers, internal and external assessors, repairers, and other parties to ensure the best possible outcomes for our customers.
- I have taken on extra responsibilities as our team’s risk compliance representative, handling complaints, approving payments, and filling in as a Team Leader.
- I have thoroughly enjoyed the extra responsibilities and my goal is move into a fulltime Team Leader position.
- Managing claims from lodgement to finalisation.
- Reviewing and approving payments and documents.
- Logging and managing complaints.
- Training staff.
- Providing ongoing training within my team.
- Providing ongoing support for my team.
Sales/Customer Service
Goodstart Early Learning
09.2018 - 03.2019
- Company Overview: Australia's largest childcare provider
- High level inbound/outbound sales role dealing with all manner of enrolment enquiries for Australia's largest childcare provider as well as liaising with the Centre Directors and Administration staff.
- This role included training new staff, and having an in depth knowledge of Government regulations.
- Australia's largest childcare provider
Customer Service Officer
TAFE Queensland
06.2018 - 08.2018
- High level inbound/outbound customer service role providing course information and confirming eligibility requirements for new and existing students with a strong focus on compliance.
Media Sales Consultant
News Corp Ltd
06.2017 - 06.2018
- Account management, client retention, creating and overseeing marketing campaigns (including both print and online advertising), ad design, dealing with current and lapsed clients as well as new business development.
Careers Consultant
Careers Australia
10.2016 - 05.2017
- Company Overview: Brisbane
- Outbound phone sale role providing Diploma level education and Apprenticeships to eligible students via a multiple step enrolment process.
- Strong, structured KPI’s, working in a team environment with call and data metrics as well as strict compliance guidelines.
- This role was based around building strong rapport with customers and maintaining customer relationships.
- Brisbane
Education
Certificate - Survey Assistant (Traineeship)
Queensland University of Technology
01.1994 - 10.1994
Certificate - Business Electronic Information Processing
TAFE Queensland, Ithaca Campus
Secondary Years - 10 - 12
Cannon Hill College
Secondary Years - 8-9
Brisbane Boys College
Skills
- Team player
- Customer focus
- Excellent communication skills
- Time-management
- Self-direction
- Staff training
- Complaint management
- Total Loss claims
References
Referees supplied on request.
Career Overview
I started working as a Survey Assistant after completing a Traineeship in that area on leaving school. I worked in surveying for 15 years. I relocated from QLD to NSW and worked in varied positions before deciding to work in real estate. I gained my real estate Registration in NSW and worked as a PA and Sales Associate in Campbelltown. Since returning to Queensland, I have worked as a Careers Consultant with Careers Australia and a Media Sales Consultant with News Corp. I have had temporary customer service and sales positions with TAFE Queensland and Goodstart Early Learning, and I am currently working as a Claims Consultant with IAG.
Timeline
Claims Consultant
Insurance Australia Group
03.2019 - Current
Sales/Customer Service
Goodstart Early Learning
09.2018 - 03.2019
Customer Service Officer
TAFE Queensland
06.2018 - 08.2018
Media Sales Consultant
News Corp Ltd
06.2017 - 06.2018
Careers Consultant
Careers Australia
10.2016 - 05.2017
Certificate - Survey Assistant (Traineeship)
Queensland University of Technology
01.1994 - 10.1994
Certificate - Business Electronic Information Processing
TAFE Queensland, Ithaca Campus
Secondary Years - 10 - 12
Cannon Hill College
Secondary Years - 8-9
Brisbane Boys College