Kayla McCoy-Macklin
Summary
Organized and dependable claims consultant successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated and hard working with exceptional work ethic.
Overview
9
9
years of professional experience
Work History
Claims Consultant
Auto & General
06.2022 - Current
- Manage large case loads effectively
- Meeting KPI’s
- Understanding of policies and procedures
- Perform in-depth reviews of claims
- Developing and maintaining relationships with clients to ensure customer satisfaction
Assistant Manager
Surf Dive N Ski
01.2021 - 06.2022
- Overseeing all staff
- Rostering
- Supervised day-to-day operations to meet performance, quality and service expectations
- Opening and closing of store
Store Supervisor
Famous Footwear
05.2019 - 01.2021
- Main Supervisor overseeing all of the banking, allocating of tasks, overseeing staff and opening and closing of the store
- Ordering and merchandising all stock
Sales
Hype Maroochydoore
08.2019 - 12.2019
- Product knowledge
- Achieved sales targets constantly
- Working with costumers to help complete sales
Hair Dressing Apprentice
Liberty Hair Design
08.2018 - 03.2019
- Assisted front desk by answering phone calls, taking appointments and checking clients in
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency
Fast Food Worker
Red Rooster Currimundi
11.2015 - 08.2018
- Cash and eftpos handling
- Working in a fast paced environment
- Greeted customers promptly and took orders to keep flow of traffic moving
Skills
Customer service
Time management
Multitasking
Working independently
Attention to detail
Handling pressure
Problem solver
Team player
References
- Jess 0401 533 458
- CJ 0419877270
Timeline
Claims Consultant
Auto & General
06.2022 - Current
Assistant Manager
Surf Dive N Ski
01.2021 - 06.2022
Sales
Hype Maroochydoore
08.2019 - 12.2019
Store Supervisor
Famous Footwear
05.2019 - 01.2021
Hair Dressing Apprentice
Liberty Hair Design
08.2018 - 03.2019
Fast Food Worker
Red Rooster Currimundi
11.2015 - 08.2018