Rajwinder Kaur
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Forward-thinking Operations Specialist 10 years of expertise in Customer Service Administration and Hospitality sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Delivery Officer
Services Australia (Australian Public Service)
02.2024 - Current
- Streamlined public service processes for improved efficiency and increased resident satisfaction.
- Identified grant opportunities related to public service initiatives, securing additional funding for necessary improvements or expansions of services offered within the community.
- Implemented new policies and procedures, resulting in a more effective public service system.
- Provided exceptional customer service to residents, addressing inquiries and resolving issues promptly.
- Collaborated with multi-disciplinary teams to develop comprehensive solutions for community issues.
- Developed and delivered training materials for fellow staff members, improving overall team performance.
- Fostered a positive work environment that encouraged teamwork while also promoting individual growth opportunities within the company.
- Proactively identified areas for improvement in service delivery processes, leading to continuous optimization efforts.
- Ensured compliance with all local, state, and federal regulations in daily operations and decision-making processes.
Assistant Cafe Manager/Cafe Employee
Social Manna
03.2019 - Current
- Managed daily cafe operations for smooth workflow and increased productivity.
- Trained new employees on company policies and procedures to maintain a high level of performance.
- Performed routine equipment maintenance checks to minimize downtime due to malfunctions or repairs needed.
- Monitored food safety standards, ensuring compliance with local health regulations for a sanitary environment.
- Developed strong relationships with regular customers, contributing to a loyal clientele base that ensured consistent business growth.
- Collaborated with the Cafe Manager to develop marketing strategies that increased foot traffic and overall revenue.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Resolved customer complaints professionally, ensuring repeat business and upholding the cafe''s reputation.
- Maintained a clean and organized workspace, promoting a safe and inviting atmosphere for customers and staff alike.
- Handled cash transactions accurately, maintaining proper accounting records for financial stability.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
Cafe Worker
Sunsets Restaurant
02.2017 - 02.2019
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
Customer Service Officer
Overseas Study Zone
02.2016 - 11.2016
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Provided primary customer support to internal and external customers.
- Communicated with clients regarding account services, statements, and balances.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
Restaurant Supervisor
Sunmoon Boutique Resort
05.2014 - 08.2014
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
- Developed marketing strategies to increase brand visibility in the local community, attracting new customers.
Education
Certificate IV - Commercial Cookery
Stanley College
Perth, WA06.2014
Diploma - Hospitality Management
Stanley College
Perth, WA06.2013
Certificate III - Hospitality
Stanley College
Perth, WA06.2012
Diploma - Business Management
Kingston Training &Employment (DNA)
Belmont, WA02.2011
Bachelor of Arts - Applied Economics
Guru Nanak Dev University
Amritsar INDIA04.2008
Skills
- Effective Time Management
- Process improvement expertise
- Innovation and Creativity
- Service Level Agreement Management
- APS Core Values
- Customer Satisfaction & Complaint Handling
- Policy & Legislation Knowledge
- Data entry proficiency
- Staff Leadership / Training
- Emergency procedures
- Decision Making, Planning, & Coordination
- Microsoft Office
- Microsoft Project
- KPI’s
- Emotional awareness
- Documentation Management
Certification
- WA Driving Licence (C Class)
- CPR
- First Aid
- Approved Manager Card WA
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Service Delivery Officer
Services Australia (Australian Public Service)
02.2024 - Current
Assistant Cafe Manager/Cafe Employee
Social Manna
03.2019 - Current
Cafe Worker
Sunsets Restaurant
02.2017 - 02.2019
Customer Service Officer
Overseas Study Zone
02.2016 - 11.2016
Restaurant Supervisor
Sunmoon Boutique Resort
05.2014 - 08.2014
Certificate IV - Commercial Cookery
Stanley College
Diploma - Hospitality Management
Stanley College
Certificate III - Hospitality
Stanley College
Diploma - Business Management
Kingston Training &Employment (DNA)
Bachelor of Arts - Applied Economics
Guru Nanak Dev University
- WA Driving Licence (C Class)
- CPR
- First Aid
- Approved Manager Card WA
Similar Profiles
Darian DuvnjakDarian Duvnjak
Service Officer at Australian Public Service - Services AustraliaService Officer at Australian Public Service - Services Australia
Michelle HarwoodMichelle Harwood
Assistant Director at Australian Public Service CommissionAssistant Director at Australian Public Service Commission
Phil BlundellPhil Blundell
Service Delivery Officer at Australian Government Services AustraliaService Delivery Officer at Australian Government Services Australia