Deepika Garg
Melbourne,VIC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Service Delivery Officer
Services Australia
01.2024 - Current
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Administrative Assistant
Moonee Valley City Council
10.2022 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Reviewed time records for 110 employees to verify accuracy of information.
- Managed payroll data entry and processing for 110 employees to comply with predetermined company guidelines.
- Resolved payroll discrepancies by collecting and analyzing information.
- Tracked employee vacation, sick and personal time.
- Processed timecards and payroll data for team of employees.
Admin Officer and Payroll Officer
Guardian Early Childhood And Care
07.2019 - 10.2022
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed department budgets and generated financial reports for management review.
- Created and maintained databases to track and record Children data.
- Developed strategies to streamline and improve office procedures.
- keeping the Records of fees and Attendance of Children
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Applied knowledge of regulations, employment law, and tax code to keep operations in compliance with applicable standards.
- Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
Education
GED -
01.2023
MBA - Finance And Accounting
04.2022
High School Diploma -
07.2020
Skills
- Process improvement expertise
- Innovation and Creativity
- Business Analysis
- Incident Management
- Customer Satisfaction
- Interpersonal Communication
- Analytical Skills
- Problem-solving aptitude
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Service Delivery Officer - Services Australia
01.2024 - Current
Administrative Assistant - Moonee Valley City Council
10.2022 - 01.2024
Admin Officer and Payroll Officer - Guardian Early Childhood And Care
07.2019 - 10.2022
Sales Force Certification - GED,
Punjabi University - MBA, Finance And Accounting
Southern Cross University - High School Diploma,
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