Raman Datta
Northbridge,WA
Summary
Experienced IT professional with over 16 years of expertise in Salesforce, SAP, Pega, and enterprise software development, specializing in cloud platforms and enterprise system integration. Proven success in managing end-to-end implementations of Salesforce CRM, ServiceMax, and SAP ERP across global locations. Skilled in leading large-scale projects using Agile and Waterfall methodologies, with a focus on integration using tools like Jitterbit, Agile Point NX and API management.
Proficient in cloud computing (AWS, Azure), DevOps (CI/CD, Jenkins, Docker), and machine learning. Strong background in data science, ETL, and data warehousing to drive business process optimization. Adept at bridging technical and business teams to deliver innovative, secure, and scalable solutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
ICT Business Analyst
Department of Fire and Emergency Services (DFES)
08.2024 - Current
- Collaborating with stakeholders to gather and analyze business requirements, providing key insights for optimizing internal IT processes.
- Conducting gap analysis and documenting workflows to propose innovative IT solutions that improve operational efficiency.
- Assisting in system integration projects, ensuring alignment between business needs and technical implementation.
- Engaging in data analysis, preparing reports, and offering recommendations for improving IT service delivery.
Publication Ordering System Officer
Department of Fire and Emergency Services (DFES)
06.2024 - 07.2024
- Led the refinement of the publication ordering system, identifying key issues and implementing system fixes to improve efficiency and user experience.
- Designed a new publication ordering system with improved workflows and integration capabilities with existing DFES systems.
- Managed system integration to streamline order processing, enhancing inventory control and ensuring timely delivery of publications.
- Provided technical support for end users and contributed to creating detailed documentation for the new system’s design and functionalities.
Technical Consultant – Salesforce, SAP & Pega
HORIBA INDIA PVT LTD.
07.2022 - 08.2024
- Provided techno-functional consulting across Salesforce, SAP, and Pega, focusing on customization, integration, and data migration.
- Led Salesforce solutions development, including Apex, Visualforce, and Lightning components, ensuring seamless integration with ServiceMax and SAP.
- Spearheaded the migration of legacy systems to Salesforce, optimizing business workflows and ensuring smooth data flow across enterprise systems using Jitterbit middleware.
- Supported the global rollout of Salesforce, including user training, system upgrades, and managing escalations for critical issues.
- Played a key role in Pega Platform development, working on business process management (BPM) applications and ensuring their integration with Salesforce and SAP.
- Provided post-go-live hyper care support for Salesforce and SAP systems, resolving technical issues and managing user requests
Sr. Deputy Manager – IT, SAP & CRM (Global Project
HORIBA INDIA PVT LTD.
05.2010 - 07.2022
- Led global implementations and rollouts of Salesforce CRM, ServiceMax, and SAP ERP across multiple regions, including the USA, Japan, Europe, and Asia, ensuring seamless integration with other enterprise systems like Pega and Jitterbit for middleware solutions.
- Managed large-scale Salesforce implementations, handling end-to-end customization (Apex, Visualforce, Lightning), data migration, and integration projects, significantly improving business processes and operational efficiency.
- Oversaw SAP ERP deployments for critical business modules (SD, MM, FI, CS), delivering tailored enhancements to meet legal and country-specific requirements, and optimizing supply chain management and financial reporting workflows.
- Drove ServiceMax and Salesforce integration, streamlining field service operations and customer service workflows across global teams, enabling improved data accuracy, reduced manual processes, and faster service delivery.
- Spearheaded the Medical Software Team, leading the development and deployment of healthcare solutions that complied with global regulatory standards, contributing to product innovations for precision medical instruments.
- Played a critical role in SAP BI implementation, enabling advanced business intelligence and analytics capabilities for informed decision-making and real-time reporting.
- Directed project management for IT initiatives, including budgeting, risk management, resource allocation, and stakeholder communication, ensuring timely delivery within scope across geographically diverse teams.
- Managed ISO 27001 and TISAX certifications, ensuring the company adhered to the highest standards of information security and risk management.
- Facilitated the migration of legacy systems to Salesforce, providing post-go-live hyper care support, managing escalations, and driving continuous improvements through user feedback and system enhancements.
- Led initiatives to implement web technologies and support for corporate websites and portals using PHP, JavaScript, JSON, and XML for HORIBA India.
- Oversaw the establishment and management of the company’s Data Centre, ensuring high availability and secure operations for over 550 users in India.
Corporate Trainer
Planet IT
12.2005 - 05.2010
- Delivered corporate training on key IT topics, including programming (C, C++, SQL), operating system support, and network troubleshooting.
- Provided backend server and network infrastructure support, managing daily data backups and remote desktop services.
- Led technical training programs for undergraduate and postgraduate students, helping enhance their technical skills in programming, databases, and IT infrastructure.
Education
Master of Information Technology - Information Technology
The University of Western Australia
Perth, WA09.2024
Master of Computer Application (M.C.A) - Computer Applications
Sikkim Manipal University, India
New Delhi05.2013
Bachelor of Computer Application (B.C.A) - Computer Applications
Bhartia Vidyapeeth University, India
New Delhi05.2010
Skills
- Salesforce Platform Development
- Salesforce Administration
- SAP ERP (SD, MM, FI, CS)
- SAP ABAP, BI, Integration
- Pega
- Cloud Platforms (AWS, Microsoft Azure)
- DevOps (CI/CD, Jenkins, Docker, Git)
- Data Science & AI (Machine Learning, NLP)
- Data Visualization (Power BI, Tableau)
- Programming Languages (Apex, Python, JavaScript, SQL)
- ETL & Data Warehousing
- Business Process Management
Certification
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Platform Developer I
- Salesforce Certified Platform Developer II
- Microsoft Certified: Azure Administrator Associate (Expires Nov 2025)
- Microsoft Certified: DevOps Engineer Expert (Expires Nov 2025)
- Certified Pega Lead System Architect
- Certified Pega Senior System Architect
- Certified Pega System Architect
- Project Management Professional (PMP) (Expires Jun 2026)
- AWS Certified Solutions Architect – Associate (Expires Sep 2026)
- The Open Group Certified: TOGAF® Enterprise Architecture Leader
- The Open Group Certified: TOGAF® Enterprise Architecture Practitioner
Accomplishments
- Received One Company Award (2017) from HORIBA Chairman towards exceptional contribution to the organization.
- Received awards on various SAP, Salesforce, Servicemax, Webinars System hosting.
- Received Best Mentor Award & 24X7 Team manager award.
Languages
English
Hindi
Punjabi
Timeline
ICT Business Analyst
Department of Fire and Emergency Services (DFES)
08.2024 - Current
Publication Ordering System Officer
Department of Fire and Emergency Services (DFES)
06.2024 - 07.2024
Technical Consultant – Salesforce, SAP & Pega
HORIBA INDIA PVT LTD.
07.2022 - 08.2024
Sr. Deputy Manager – IT, SAP & CRM (Global Project
HORIBA INDIA PVT LTD.
05.2010 - 07.2022
Corporate Trainer
Planet IT
12.2005 - 05.2010
Master of Information Technology - Information Technology
The University of Western Australia
Master of Computer Application (M.C.A) - Computer Applications
Sikkim Manipal University, India
Bachelor of Computer Application (B.C.A) - Computer Applications
Bhartia Vidyapeeth University, India
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Platform Developer I
- Salesforce Certified Platform Developer II
- Microsoft Certified: Azure Administrator Associate (Expires Nov 2025)
- Microsoft Certified: DevOps Engineer Expert (Expires Nov 2025)
- Certified Pega Lead System Architect
- Certified Pega Senior System Architect
- Certified Pega System Architect
- Project Management Professional (PMP) (Expires Jun 2026)
- AWS Certified Solutions Architect – Associate (Expires Sep 2026)
- The Open Group Certified: TOGAF® Enterprise Architecture Leader
- The Open Group Certified: TOGAF® Enterprise Architecture Practitioner
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