Ramon Costelo
8 Gillen Street Kewnick
Summary
I am a highly motivated person with great attention to detail and a proactive mindset. Conscientious, hardworking, and excels in fast-paced environments. Always looking to expand my horizons by doing skill CAD to fill in my knowledge gaps, upskill to a new area, and learn how to navigate new software.
Overview
8
8
years of professional experience
Work History
Customer Engagement Consultant
Bankwest
Perth
10.2024 - Current
- Identified needs of customers promptly and efficiently.
- Handled incoming and outgoing calls according to standard operating procedures.
- Followed through with customers until their issue was resolved satisfactorily.
- Maintained updated records of customer interactions, transactions, comments and complaints.
Mc Donald Shift Manager
Mc Donald
East Victoira Park
10.2017 - Current
- Resolved conflicts between employees or customers in a professional manner.
- Upheld company standards and compliance requirements for operations.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Provided coaching and guidance to team members when necessary to improve performance.
Customer Consultant (branch)
Bankwest
Perth
06.2024 - 09.2024
- Uplift customer ID by performing RE-ID customer when required, and KYC refresh.
- Assisted onboarding new customers.
- Assisted the customer with digital migration.
Education
Certificate III Hospitality - Hospitality
South Metropolitan TAFE
Perth, WA06-2022
High School Diploma -
Kent Street High School
Perth, WA12-2019
Skills
- Problem solving
- Conflict resolution
- Risk Aware
- Task prioritization
- Multitasking Abilities
- Decision-making
- Team player
Referrences
- Betty Ramchurn: McDonald
Restaurant Manager
0406 996 125
bets_ram@hotmail.com - ........................................
- Leanne Ganzer, Bankwest
Team leader
0488 197 512
leanne.ganzer@bankwest.com.au
Timeline
Customer Engagement Consultant
Bankwest
10.2024 - Current
Customer Consultant (branch)
Bankwest
06.2024 - 09.2024
Mc Donald Shift Manager
Mc Donald
10.2017 - Current
Certificate III Hospitality - Hospitality
South Metropolitan TAFE
High School Diploma -
Kent Street High School
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