Rapee Kob-udomsacha
Gladstone Park,Victoria
Summary
Food and Beverage Supervisor with extensive experience in restaurant operations and customer service enhancement. Demonstrated ability to lead and train teams, resulting in improved service delivery and customer satisfaction. Proven success in implementing process improvements that drive operational efficiency and profitability. Recognized for creating positive work environments that promote teamwork and high performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Crown Resorts
Southbank, Victoria
02.2023 - Current
- Managed scheduling of staff in accordance with budget constraints and labor laws.
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
- Provided ongoing coaching and mentoring for employees in order to improve their job performance.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Trained new hires in proper food handling techniques and safety regulations.
- Investigated customer complaints promptly and took corrective action as needed.
- Resolved customer complaints promptly in a professional manner.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
- Ordered supplies from vendors on a regular basis according to established guidelines.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Assisted with the development and implementation of staff policies and procedures.
- Collaborated with other departments to ensure efficient workflow processes.
Education
Human Resource Management
Dhurakitbhundit University
Bangkok, Thailand10-2002
Skills
- Staff scheduling and supervision
- Conflict resolution
- Employee training and development
- Customer service excellence
- Food safety compliance
- Budget management
- Time management
- Team building
- Cash handling accuracy
- Effective communication
- Beverage preparation
- Table service expertise
- Allergen awareness
- Leadership in management
- Team dynamics
- Inventory management
Certification
- RSA Certificate
Languages
English
Professional
Thai
Native/ Bilingual
Chinese (Mandarin)
Elementary
Timeline
Food and Beverage Supervisor
Crown Resorts
02.2023 - Current
Human Resource Management
Dhurakitbhundit University