Rashmi Walia
Perth,WA
Summary
Capable HR Intern with experience supporting human resources activities. Smoothly collaborated with HR team to help with daily tasks from recordkeeping to employee relations management. Expert at maintaining confidentiality and boosting positive company culture.
Overview
8
8
years of professional experience
Work History
HR Intern
Gaotek
Perth, WA
08.2023 - Current
- Sourced, qualified and conducted screening interviews with job candidates.
- Conducted exit interviews and completed employment termination paperwork.
- Scheduled or conducted new employee orientations.
- Prepared or maintained employment records using human resources management system software.
- Developed effective onboarding program for new employees.
- Managed benefits administration and open enrollment processes.
- Hired employees and processed hiring-related paperwork.
- Conducted regular performance appraisals and employee evaluations.
- Coordinated company-wide training and development programs.
- Improved HRIS data accuracy through regular audits.
- Coordinated training sessions for new staff members and existing employees.
Supervisor
Bollywood Restaurant
Perth, WA
02.2022 - 08.2023
- Assisted in recruitment, interviewing, and hiring new team members.
- Ensured regulatory compliance across all business functions.
- Identified needs of customers promptly and efficiently.
- Monitored employee performance and provided constructive feedback for improvement.
- Observed food safety and sanitation protocols to reduce germ spread.
- Fostered teamwork among staff through effective communication techniques.
- Explained goals and expectations required of trainees.
- Delegated work to staff, setting priorities and goals.
- Prepared workstations with ingredients and tools to increase efficiency.
- Resolved customer complaints promptly while maintaining professionalism.
Restaurant Team Member
2 fat indians
Perth, WA
08.2020 - 02.2022
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Filled and served various beverages for customers.
- Carried out cash handling duties as needed.
- Packaged and bagged cooked food and prepared items.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Assembled and served meals according to specific guest requirements.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Trained new employees on kitchen procedures and safety.
HR Administrator
Concentrix
Chandigarh, Chandigarh
01.2019 - 01.2020
- Developed effective onboarding program for new employees.
- Streamlined recruitment process, reducing time-to-hire by 25%.
- Developed competitive compensation packages for talent retention.
- Addressed harassment allegations, work complaints or other employee concerns.
- Conducted exit interviews and completed employment termination paperwork.
- Coordinated company-wide training and development programs.
- Administered employee leave requests in compliance with policies.
- Conferred with management to develop or implement personnel policies or procedures.
- Scheduled or conducted new employee orientations.
- Hired employees and processed hiring-related paperwork.
HR Intern
Concentrix
Chandigarh, Chandigarh
05.2017 - 12.2018
- Ensured compliance with labor laws and regulations.
- Sourced, qualified and conducted screening interviews with job candidates.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Conducted exit interviews and completed employment termination paperwork.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Maintained accurate personnel files in accordance with regulations.
- Administered employee leave requests in compliance with policies.
Customer Service Representative
Concentrix
Chandigarh, Chandigarh
12.2015 - 04.2017
- Managed high volume of inbound customer calls with professionalism.
- Delivered exceptional service by empathizing with customer concerns.
- Conducted outbound calls for customer satisfaction surveys and promotions.
- Processed orders and returns efficiently and accurately.
- Provided product information to assist customers in purchasing decisions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
MBA -
Edith Cowan University
Joondalup, WA12-2021
BBA -
Panjab University
Chandigarh03-2015
Skills
- Interviewing techniques
- Employee Retention
- Organizational abilities
- Workforce Planning
- Employee Relations
- Employee engagement
- Reception Management
- Administrative assistance
- File Management
- Administrative Support
- Data Entry
- HRIS familiarity
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
References
Name: Rachel
Occupation: Gaotek manager
Phone number: 0480278797
Name: Rahul
Occupation: Bollywood restaurant manager
Phone number: 0491700967
Timeline
HR Intern
Gaotek
08.2023 - Current
Supervisor
Bollywood Restaurant
02.2022 - 08.2023
Restaurant Team Member
2 fat indians
08.2020 - 02.2022
HR Administrator
Concentrix
01.2019 - 01.2020
HR Intern
Concentrix
05.2017 - 12.2018
Customer Service Representative
Concentrix
12.2015 - 04.2017
MBA -
Edith Cowan University
BBA -
Panjab University
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